Can’t turn on your iPhone?
Follow these steps first if your iPhone screen turns black or if your iPhone doesn’t turn on at all. It might not require a repair.
Does your battery drain too quickly?
Your iPhone battery’s performance depends on how you use apps and settings. If your battery drains quickly, it might not require a replacement.
iPhone battery and power repair costs
We’ll test your iPhone to see if it has a battery issue or a different power issue. Your repair fees depend on the diagnosis and if the issue is covered under warranty or AppleCare+.
Our warranty covers a defective battery, but it doesn’t cover wear from normal use.
- If you’re covered under warranty or AppleCare+, we’ll replace your battery at no charge if it retains less than 80 percent of its original capacity.
- If your iPhone needs battery replacement and it’s not covered, the service fee is HK$608.
- If your iPhone has another power issue, we’ll give you the repair price after we determine the cause.
Not sure if you’re covered? Check if you have AppleCare+ by entering your iPhone serial number.
Issues caused by accidental damage aren’t covered under the Apple Limited Warranty. These prices apply only to battery repairs made by Apple Genius Bar. Other service providers may set their own prices. All fees are in Hong Kong dollars and include GST.
Your repair options
Bring in for repair
Make an appointment at an Apple Store or one of our many Apple authorized service locations, we'll try to fix your iPhone during your visit. In more complex cases, we might need to send it to an Apple Repair Center. If we do, your iPhone will be ready for pickup in approximately one week.
To protect your data, learn how to get your iPhone ready for service.