iPad Express Replacement Service

Get a replacement before you send us your original iPad or accessory

How do I get Express Replacement Service?

Express Replacement Service is a benefit of AppleCare+ for iPad. Follow the steps below to take advantage of this service.

  1. Confirm your coverage.
  2. Contact us to request Express Replacement Service.
    We’ll place a temporary authorization on your credit card for the full replacement value until we receive and assess your original iPad or accessory. Your Apple Support Advisor will confirm the temporary authorization charge when you set up the exchange. If your device has accidental damage, you’ll pay the AppleCare+ service fee for an incident of accidental damage. Find more information about coverage and fees in the AppleCare+ for iPad Terms and Conditions. 
  3. Back up your original iPad. You'll need this backup for your replacement iPad.
  4. After you receive your replacement iPad, insert your SIM card (if you have one) and use your backup to restore it.
  5. Return your original iPad to us within 10 days. Use the packaging that we include with your replacement, and follow these steps before you send it in.
  6. If we receive your original iPad within 10 days and your iPad qualifies for service, we'll remove the temporary authorization for the full replacement value. 

Review our Terms and Conditions for:

Express replacement for issues covered by AppleCare+ 
Express replacement for issues covered by the Apple warranty 
Express replacement for non-covered repairs

Read the Apple Privacy Policy

 

Get service

 

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for accidental damage, as listed below and in the AppleCare+ for iPad Terms and Conditions. If you've already used your AppleCare+ accidental damage incidents, you'll pay an out-of-warranty fee.

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product.

Product

AppleCare+ service fee

All eligible iPad models

HK$ 348
Apple Pencil (all eligible models) HK$ 228
Apple Smart Keyboard (all eligible models) HK$ 228

Fees are in Hong Kong dollars and include GST. 

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if both of these conditions are met:

Replacement values / temporary authorizations - Hong Kong

We’ll place a temporary authorization on your credit card for the full replacement value until we receive and assess your original iPad or accessory. 

If we receive your original product within 10 business days and we confirm that the product is eligible for service coverage, the temporary authorization will expire. If you will be charged the full replacement value of your product, we'll send you an email.

iPad Pro

iPad Pro (12.9 inch, 5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB HK$ 8,799 HK$ 9,899
256GB HK$ 9,599 HK$ 10,699
512GB HK$ 11,199 HK$ 12,299
1TB HK$ 14,399 HK$ 15,499
2 TB HK$ 17,599 HK$ 18,699

iPad Pro (12.9 inch, 4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB HK$ 7,599 HK$ 8,699
256GB HK$ 8,399 HK$ 9,499
512GB HK$ 9,999 HK$ 11,099
1TB HK$ 11,599 HK$ 12,699
iPad Pro (12.9 inch, 3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 7,199 HK$ 8,299
256GB HK$ 7,999 HK$ 9,099
512GB HK$ 9,599 HK$ 10,699
1TB HK$ 11,199 HK$ 12,299
iPad Pro (12.9 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 6,088 HK$ 7,088
256GB HK$ 7,188 HK$ 8,188
512GB HK$ 8,788 HK$ 9,788
iPad Pro (12.9 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB HK$ 5,388
128GB HK$ 6,088 HK$ 7,088
256GB HK$ 6,588 HK$ 7,588

iPad Pro (11 inch, 3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB HK$ 6,399 HK$ 7,499
256GB HK$ 7,199 HK$ 8,299
512GB HK$ 8,799 HK$ 9,899
1TB HK$ 11,999 HK$ 13,099
2TB HK$ 15,199 HK$ 16,299

iPad Pro (11 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB HK$ 5,599 HK$ 6,699
256GB HK$ 6,399 HK$ 7,499
512GB HK$ 7,999 HK$ 9,099
1TB HK$ 9,599 HK$ 10,699
iPad Pro (11 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 5,599 HK$ 6,699
256GB HK$ 6,399 HK$ 7,499
512GB HK$ 7,999 HK$ 9,099
1TB HK$ 9,599 HK$ 10,699
iPad Pro (10.5 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 4,499 HK$ 5,499
256GB HK$ 5,599 HK$ 6,599
512GB HK$ 7,199 HK$ 8,199
iPad Pro (9.7 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB HK$ 4,188 HK$ 5,188
128GB HK$ 4,888 HK$ 5,888
256GB HK$ 5,388 HK$ 6,388

iPad mini

iPad mini (6th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 3,999 HK$ 5,199
256GB HK$ 5,199 HK$ 6,399
iPad mini (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 3,199 HK$ 4,199
256GB HK$ 4,299 HK$ 5,299

iPad mini 4 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB HK$ 2,988 HK$ 3,988
32GB HK$ 3,088 HK$ 4,088
64GB HK$ 3,488 HK$ 4,488
128GB HK$ 2,999 HK$ 3,999
iPad mini 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB HK$ 1,988 HK$ 2,988
32GB HK$ 2,088 HK$ 3,088
64GB HK$ 3,088 HK$ 4,088
128GB HK$ 3,888 HK$ 4,888

iPad Air

iPad Air (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 4,799 HK$ 5,999
256GB HK$ 5,999 HK$ 7,199
iPad Air (4th generation) Replacement value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 4,399 HK$ 5,399
256GB HK$ 5,599 HK$ 6,599
iPad Air (3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 3,999 HK$ 4,999
256GB HK$ 5,099 HK$ 6,099
iPad Air 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB HK$ 2,988 HK$ 3,988
32GB HK$ 3,088 HK$ 4,088
64GB HK$ 3,488 HK$ 4,488
128GB HK$ 3,788 HK$ 4,788

iPad

iPad (9th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB HK$ 2,599 HK$ 3,599
256GB HK$ 3,799 HK$ 4,799
iPad (8th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB HK$ 2,499
HK$ 3,499
128GB HK$ 3,299
HK$ 4,299
iPad (7th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB HK$ 2,359 HK$ 3,359
128GB HK$ 3,159 HK$ 4,159
iPad (6th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB HK$ 2,349 HK$ 3,349
128GB HK$ 3,149 HK$ 4,149
iPad (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB HK$ 2,358 HK$ 3,358
128GB HK$ 3,158 HK$ 4,158

Fees are in Hong Kong dollars and include GST. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and pass Apple functional requirements. For iPad accessories: the replacement values for accessories vary depending on the product. Please contact an Apple Support Advisor for the replacement value of your specific accessory. 

Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple iPad service