iPad Service and Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

How do I get my iPad fixed?

Choose the service and repair option that’s best for you.

Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.

Start a service request
Contact us

How much does it cost?

If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:

  • Your iPad is no longer covered by the Apple warranty or by consumer law.
  • Your iPad screen gets broken accidentally.
  • Your iPad has other accidental damage or issues caused by unauthorized modifications.

If your iPad issue isn’t covered, you’ll pay a fee. This fee will be either:

If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Learn more about AppleCare+

iPad service pricing - Hong Kong

These prices apply to repair or replacement made by Apple. Pricing and terms might vary at other service providers.

iPad Pro AppleCare+ service fee Out-of-warranty fee
iPad Pro 12.9-inch (4th generation) HK$ 348  HK$ 5,099
iPad Pro 12.9-inch (3rd generation) HK$ 348 HK$ 5,099
iPad Pro 12.9-inch (2nd generation) HK$ 348 HK$ 4,699
iPad Pro 12.9-inch HK$ 348 HK$ 4,699
iPad Pro 11-inch (2nd generation) HK$ 348 HK$ 3,899
iPad Pro 11-inch HK$ 348 HK$ 3,899
iPad Pro (10.5-inch) HK$ 348 HK$ 3,499
iPad Pro 9.7-inch HK$ 348 HK$ 2,969
iPad mini AppleCare+ service fee Out-of-warranty fee
iPad mini 5 HK$ 348 HK$ 2,299
iPad mini 4 HK$ 348 HK$ 2,299
iPad mini 3 HK$ 348 HK$ 2,299
iPad mini 2 HK$ 348 HK$ 1,549
iPad mini HK$ 348 HK$ 1,549
iPad Air AppleCare+ service fee Out-of-warranty fee
iPad Air 3 HK$ 348 HK$ 2,969
iPad Air 2 HK$ 348 HK$ 2,299
iPad Air  HK$ 348 HK$ 1,949
iPad AppleCare+ service fee Out-of-warranty fee
iPad 7th generation HK$ 348 HK$ 1,949
iPad 6th generation HK$ 348 HK$ 1,949
iPad 5th generation HK$ 348 HK$ 1,949
iPad 4th generation HK$ 348 HK$ 2,299

Prices are in Hong Kong dollars and include GST. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.

Identify your iPad model
See iPad service pricing in another country
Learn more about AppleCare+

Is your iPad covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Model Accidental damage (AppleCare+ fee)
All eligble iPad models HK$ 348

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPad serial number. 

Learn more about AppleCare+

iPad battery and power - Hong Kong

If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPad or Apple Pencil at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee.

If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product's battery holds less than 80 percent of its original capacity.

We might need to test your product to find the cause of your battery issue.

Battery service In-warranty or with AppleCare+ Out of warranty
All eligible iPad models HK$ 0 HK$ 799
Apple Pencil (all eligble models) HK$ 0 HK$ 228

All prices are in Hong Kong dollars and include GST.  

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.

If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.

Start a service request

Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee, as shown above. Accidental damage isn't covered by the Apple warranty or by consumer law. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty and consumer law.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

If you have AppleCare+, it gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Start a service request
Learn more about AppleCare+ for iPad

How long will it take?

Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.

After we receive your iPad, you can check the status of your repair.

Apple accessories

Apple-branded accessories, including the cable and power adapter, are covered by the Apple One Year Limited Warranty for accessories and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan.

The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use an incident of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.

Accessory AppleCare+ incident fee Out-of-warranty service fee
Apple Pencil (2nd generation) HK$ 228 HK$ 848
Apple Pencil HK$ 228 HK$ 668
Accessory AppleCare+ incident fee
Smart Keyboard (all models) HK$ 228

All prices are in Hong Kong dollars and include GST.  

What to expect

Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.

After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

See the iPad Express Replacement Service page