iPad Service and Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

About iPad service pricing

Repairs are considered out of warranty (and not covered) when:

  • Your iPad is no longer covered by the Apple warranty.
  • Your iPad screen gets broken accidentally.
  • Your iPad has other accidental damage or issues caused by unauthorized modifications. 

The out-of-warranty prices on this page apply to repair or replacement made by Apple. The listed prices include screen repair. Pricing and terms might vary at other service providers. 

If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

Identify your iPad model

iPad Pro service pricing - Hong Kong

iPad Pro AppleCare+ service fee Out-of-warranty fee
iPad Pro 12.9-inch (5th generation) Wi-Fi HK$ 348 HK$ 5,509
iPad Pro 12.9-inch (5th generation) Wi-Fi + Cellular HK$ 348 HK$ 5,899
iPad Pro 12.9-inch (4th generation) HK$ 348 HK$ 5,109
iPad Pro 12.9-inch (3rd generation) HK$ 348 HK$ 5,109
iPad Pro 12.9-inch (2nd generation) HK$ 348 HK$ 4,719
iPad Pro 12.9-inch HK$ 348 HK$ 4,719
iPad Pro 11-inch (3rd generation) Wi-Fi HK$ 348 HK$ 3,929
iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular HK$ 348 HK$ 4,329
iPad Pro 11-inch (2nd generation) HK$ 348 HK$ 3,929
iPad Pro 11-inch HK$ 348 HK$ 3,929
iPad Pro (10.5-inch) HK$ 348 HK$ 3,539
iPad Pro 9.7-inch HK$ 348 HK$ 2,969

All prices are in Hong Kong dollars and include GST.

See iPad service pricing in another country or region

iPad mini service pricing - Hong Kong

iPad mini AppleCare+ service fee Out-of-warranty fee
iPad mini (6th generation), Wi-Fi HK$ 348 HK$ 2,499
iPad mini (6th generation), Wi-Fi + Cellular HK$ 348 HK$ 2,969
iPad mini (5th generation) HK$ 348 HK$ 2,299
iPad mini 4 HK$ 348 HK$ 2,299
iPad mini 2 HK$ 348 HK$ 1,549

All prices are in Hong Kong dollars and include GST.

See iPad service pricing in another country or region

iPad Air service pricing - Hong Kong

iPad Air AppleCare+ service fee Out-of-warranty fee
iPad Air (5th generation) Wi-Fi HK$ 348 HK$ 3,309
iPad Air (5th generation) Wi-Fi + Cellular HK$ 348 HK$ 3,599
iPad Air (4th generation) HK$ 348 HK$ 3,309
iPad Air (3rd generation) HK$ 348 HK$ 2,969
iPad Air 2 HK$ 348 HK$ 2,299

All prices are in Hong Kong dollars and include GST.

See iPad service pricing in another country or region

iPad service pricing - Hong Kong

iPad AppleCare+ service fee Out-of-warranty fee
iPad 9th generation HK$ 348 HK$ 1,949
iPad 8th generation HK$ 348 HK$ 1,949
iPad 7th generation HK$ 348 HK$ 1,949
iPad 6th generation HK$ 348 HK$ 1,949
iPad 5th generation HK$ 348 HK$ 1,949

All prices are in Hong Kong dollars and include GST.

See iPad service pricing in another country or region

iPad battery and power - Hong Kong

If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPad or Apple Pencil at no additional cost. We'll test your iPad to see if it has a battery issue or a different power issue. If your iPad has a different battery power issue, we’ll give you the repair price after we determine the cause.

Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product's battery holds less than 80 percent of its original capacity.

Battery service In-warranty or with AppleCare+ Out of warranty
All eligible iPad models HK$ 0 HK$ 799
Apple Pencil (all eligible models) HK$ 0 HK$ 228

All prices are in Hong Kong dollars and include GST.

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.

If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.

Start a service request

Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee, as shown above. Accidental damage isn't covered by the Apple warranty or by consumer law. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty and consumer law.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

If you have AppleCare+, it gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Start a service request
Learn more about AppleCare+ for iPad

Apple accessories

The Apple-branded accessories that come in the box with your product, including the cable and power adapter, are covered by the Apple Limited Warranty for accessories, your AppleCare plan, and consumer law.

The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use an incident of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.

Accessory AppleCare+ incident fee Out-of-warranty service fee
Apple Pencil (2nd generation) HK$ 228 HK$ 848
Apple Pencil HK$ 228 HK$ 668
Accessory AppleCare+ incident fee
Smart Keyboard (all models) HK$ 228

All prices are in Hong Kong dollars and include GST.  

What to expect

Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.

After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and pass Apple functional requirements.

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

See the iPad Express Replacement Service page