Reset a Shared iPad passcode in Apple Business Manager
If a user forgets their Shared iPad passcode, you can reset it for them in Apple Business Manager. If federated authentication is configured, this does not change their federated password.
When the user signs out of Shared iPad, they are asked to authenticate again using their federated authentication password, then enter the temporary passcode.
Reset Shared iPad passcode for a single user
In Apple Business Manager , sign in with an account that has privileges to reset passwords, generate verification codes and create sign-in information. See Role privileges.
Click Accounts in the sidebar, then search for an account in the Search field. See How to search.
Select the user from the list.
Click , then select .
Enter a new passcode, click Continue, select how the passcode will be delivered, then click Continue.
If necessary (for federated authentication accounts) click Sign Out of Devices.
Select your method, click Continue, then do one of the following:
If you selected PDF or CSV file, click Download and choose from the following:
1-up PDF : this option creates a single page for the user.
CSV : this option creates a CSV file with five columns: the user’s Managed Apple ID; their first, middle and last name; and their temporary password.
If you selected email, Apple Business Manager sends the temporary password to the email address listed in the user’s account details. The user receives an email from Apple Business Manager with their Managed Apple ID and new passcode.