Release devices in Apple Business Manager
Devices can be removed from Apple Business Manager. You remove a device from the programme if it has been sold or lost, or cannot be repaired. This is called releasing a device. You should release any devices you do not own or control, in accordance with the terms and conditions of the Apple Business Manager Agreement.
If an iPhone, iPad, iPod touch or Apple TV is removed from Apple Business Manager, it can be added back using Apple Configurator 2.5 or later. Mac computers cannot be added back using Apple Configurator 2.5 or later. iPhone, iPad, iPod touch, Apple TV and Mac devices can be added back by participating Apple Authorised Resellers or network providers.
Note: You can also allow your mobile device management (MDM) solution to release devices. This method does not require you to sign in to Apple Business Manager. This feature is enabled by default when you add an MDM server. You can remove this feature by deselecting the option for any new or existing MDM servers you created.
Important: Do not release devices that are being sent to Apple for repair. If Apple replaces a released device as part of a repair, its replacement will not be available in Apple Business Manager.
In Apple Business Manager , sign in with an account that has the role of Administrator or Device Enrolment Manager.
Tap Devices in the sidebar, search for a device in the search field, then select the device from the list. See How to search.
After you have searched for devices, select the total number of devices at the top of the list, then tap .
Carefully read the dialogue, then tap Release Devices.
Carefully read the additional dialogue. After you release a device, it is removed from Apple Business Manager and cannot be assigned to an MDM server.
Note: You can always add iPhone, iPad and Apple TV devices back to Apple Business Manager using Apple Configurator 2. See Assign devices added from Apple Configurator 2. Mac computers cannot be added back with Apple Configurator 2.
Tick the “I understand that this cannot be undone” box, then tap Release.
A new activity releases the devices. You can wait for the activity to complete or tap Close to close the window.
Verify that the devices have been removed by searching for the devices in the search field at the top of the window.
Note: After a device is released, it must be erased and restored.