How to send your HomePod to Apple for service from the Asia-Pacific region

Here's how to send your HomePod to Apple for service.

Need a different country or region?

Ship your HomePod to Apple

Choose your country or region:

Australia

  1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the repair status link provided in the email. Please use the same box that included your replacement device to return your product.

  2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

  3. Australia Post will provide you a receipt to confirm the lodgment of the part return. Please keep your receipt.

  4. Check that Apple has received your Apple product, in a few days.

*Apple is not responsible for any damage during shipping.

Japan

A courier will bring your replacement product and collect your original product.

  1. Hand your HomePod to the courier. Do not include other accessories. If you include extra items in the box, we won't be able to return them to you.*

  2. Check that Apple has received your product, in a few days.

Your product will be serviced as quickly as possible. Check the status of your service request.

*Apple is not responsible for any damage during shipping.

Use your HomePod after service

  1. Make note of your new HomePod serial number. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

  2. Set up and use your new HomePod.

© 2023 Apple Inc. All rights reserved. Apple, the Apple logo, and HomePod are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions.

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