If FaceTime isn't working on your Mac

If you can't sign in to FaceTime, can't use your camera or mic, or can't stay connected, learn what to do.

If you can't sign in to FaceTime

If your camera or microphone doesn’t work

One of these solutions might help:

  • Quit FaceTime, then open FaceTime again. 
  • Restart your Mac (Apple menu > Restart).
  • Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth. If it doesn't, you know that the issue isn't related to FaceTime.
  • If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.

If you need help with your connection or call quality

A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts or low-quality audio or video:

  • Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.
  • Check for issues that might be slowing down your connection, such as someone streaming content over your network.
  • If you have questions about your Internet speed, contact your Internet service provider.

How use FaceTime on your Mac

FaceTime is not available in all countries or regions.

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