Get help with Maps

If you can’t find your location or you notice incorrect results while using Maps on your iPhone, iPad, iPod touch, or Mac, learn what to do.

If you're a business owner and want to correct the information about one of your locations in Maps, sign in to Maps Connect. Learn more about how to use Maps on your iPhone, iPad, and iPod touch.

If you can't find your current location on your iPhone, iPad, or iPod touch

  1. Go to Settings > Privacy > Location Services and make sure that Location Services and Maps is set to While Using.
  2. Make sure that you set the date, time, and time zone correctly on your device. Go to Settings > General > Date & Time. If possible, use Set Automatically.
  3. Make sure that cellular data or Wi-Fi is turned on, and that you have an active connection.
  4. Restart the Maps app. Swipe up on the app and pause, then swipe up again on the app preview to close it. Then open Maps again.
  5. Restart your device.
  6. Try a different location or switch to a different Wi-Fi network. 

Location Services uses GPS, Bluetooth, crowd-sourced Wi-Fi hotspots, and cellular towers to determine your location. Learn more about Location Services on your iOS device.

If you can't find your current location on your Mac

  1. From the Apple () menu, choose System Preferences > Security & Privacy > Privacy.
  2. Make sure that Enable Location Services is selected. If the lock in the lower-left corner is closed, click it, then sign in with your username and password.
  3. Make sure that Maps can determine your location.
    Security and privacy
  4. Close the Security & Privacy window.
  5. Make sure that your Mac is connected to the Internet.

If you need to report an issue in Maps

You can report an issue with the following Maps features:

  • Map
  • Search
  • Navigation
  • Transit
  • Image quality

You can also add a place and edit your home or work address.

On your iPhone, iPad, or iPod touch

To report an issue, add a place, or edit your home or work address, follow these steps:

  1. Tap info icon, in the upper-right corner.
  2. Tap Report an Issue.
    Report an issue
  3. Choose the issue and follow the onscreen instructions.

To allow Apple to contact you with questions about a reported issue on your iPhone, iPad, or iPod touch, go to Settings > Maps > Follow up by Email. Maps uses your default contact.

On your Mac

To report a problem on your Mac, follow these steps:

  1. In the toolbar, choose Maps > Report an Issue.
  2. Choose the issue and follow the onscreen instructions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Published Date: