How to send your Apple Vision Pro to Apple using Express Replacement Service

With AppleCare+ Express Replacement Service, you can replace your Apple Vision Pro Enclosure, Audio Straps, battery, or power cable. Use the following process to pack and ship your device to Apple.

After you contact Apple for service, you receive a replacement product with instructions to return your original product to Apple.

Return your device so that Apple receives it within 10 days of the day your replacement device was shipped to you by Apple (check your ship date).

Prepare your Apple Vision Pro

  1. Back up your Apple Vision Pro.

  2. Remove your Apple Vision Pro from the Apple device list.

  3. Remove Activation Lock and erase your data.

Pack your Apple Vision Pro for return

  1. Disconnect the power cable and battery from the Audio Strap.

  2. Remove the head band from your Vision Pro and place it in a safe location. If you include extra items in the box, we won't be able to return them to you.

  3. Pull the Light Seal and Light Seal Cushion straight off the Enclosure, then place them in a safe location.

  4. If you have ZEISS Optical Inserts, remove them and place them in a safe location.

  5. Place Apple Vision Pro cover glass-side down into the insert. Then slide the insert into the outer box with the middle section facing down.

  6. Place the battery in the tray.

  7. Wrap the power cable around the outer channel.

  8. Place the tray on top of the Enclosure in the outer box.

  9. Close the outer box.

  10. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

* Apple is not responsible for any damage during shipping.

Prepare your Enclosure, Audio Straps, power cable, or battery for shipping

Learn how to prepare and pack your Apple Vision Pro Enclosure, Audio Straps, power cable, or battery

Ship your Apple Vision Pro to Apple from Hong Kong

Please use the same box that included your replacement device to return your product.

  1. Place your product into the shipping box and seal the box with the tape provided. Don't include your head band, Light Seal, Light Seal Cushion, ZEISS Optical Inserts, or other accessories in the box. If you include extra items, we are unable to return them to you.

  2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday through Friday), to arrange collection of your product at 8302 2883. Enter 1 (for cantonese), 2 (for english), or 3 (for mandarin). Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

  3. Your Name

  4. Pickup address (must be the same as the replacement device delivery address)

  5. Company name: Apple

  6. Contact number

  7. Repair ID

  8. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

  9. Check that Apple has received your product after a few days.

If Apple does not receive your original device within 10 days, or if Apple technicians find that your original device is ineligible for service or for any reason not covered by an active AppleCare+ plan, youʼll be charged the full value of the replacement device. For more details about warranty and service, visit Apple Vision Pro Express Replacement Service.

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