How to remove and replace your Apple Vision Pro Audio Strap for service

If you need to send your Apple Vision Pro Audio Strap in for service, learn how to remove and replace it.

After you contact Apple for service, you receive everything you need to return your Apple Vision Pro Audio Strap to Apple.

What comes in the service box

  • Extraction tool

  • Replacement Audio Strap

How to replace your Audio Strap

  1. Place Apple Vision Pro inside its cover.

  2. Turn the power cable counterclockwise to remove it from the Audio Strap.

  3. Remove the Head Band from your Vision Pro. If you include extra items in the box, we won't be able to return them to you.

  4. Pull the Light Seal and Light Seal Cushion straight off the Enclosure.

  5. Place the Enclosure cover glass side-down on a flat surface.

  6. Locate the small eject holes next to each Audio Strap on the inside edge of the Enclosure.

  7. Carefully insert the extraction tool into the eject hole on your Apple Vision Pro. Only use the included extraction tool — do not use a paper clip or SIM eject tool.

    The eject hole is located just inside the Audio Straps of your Apple Vision Pro.

  8. While continuing to press the extraction tool into the eject hole, slowly pull the Audio Strap outwards, keeping it straight and aligned. Don't wiggle the strap or pull it off at an angle.

  9. Remove the extraction tool from the eject hole.

  10. Slowly insert the replacement strap onto the Enclosure, keeping it straight and aligned. Don't wiggle the Audio Strap or insert it at an angle. Push it in firmly until you hear or feel two clicks.

  11. After the strap has clicked into place, gently wiggle the Audio Strap up and down and gently pull on it to ensure it's fully latched.

Pack your Audio Strap

After you successfully remove the old Audio Strap and replace it with the new strap, pack your old Audio Strap in the box to return to Apple.

  1. Place the Audio Strap in the small box.

  2. Place the lid on the box.

  3. Put the small box into the large shipping box and close it.

  4. Seal the box with tape and mail the box to Apple.*

* Apple is not responsible for any damage during shipping.

Ship your Audio Strap to Apple from Hong Kong

Please use the same box that included your replacement device to return your product.

  1. Place your product into the shipping box and seal the box with the tape provided. Don't include other accessories in the box. If you include extra items, we are unable to return them to you.

  2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday through Friday), to arrange collection of your product at 8302 2883. Enter 1 (for cantonese), 2 (for english), or 3 (for mandarin). Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

  3. Your Name

  4. Pickup address (must be the same as the replacement device delivery address)

  5. Company name: Apple

  6. Contact number

  7. Repair ID

  8. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

  9. Check that Apple has received your product after a few days.

If Apple does not receive your original device within 10 days, or if Apple technicians find that your original device is ineligible for service or for any reason not covered by an active AppleCare+ plan, youʼll be charged the full value of the replacement device. For more details about warranty and service, visit Apple Vision Pro Express Replacement Service.

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