Use Express Replacement Service for your AirPods, AirPods Pro, or AirPods Max

With Express Replacement Service, you'll get a kit that has your replacement AirPods or AirPods Pro and everything that you need to send your original product to Apple.

About Express Replacement Service

• With Express Replacement Service, Apple sends you a replacement product first — so you don't have to wait for service.

• After you get your replacement product, send back your original product right away. Apple must receive your original product within 10 days after your replacement was shipped.

• Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.

Find the shipping date of your replacement product

Before you return your original AirPods, AirPods Pro, or AirPods Max

• Remove your AirPods from your Apple Account: In the Find My app, select the Devices tab > select your AirPods, then swipe up and tap Remove This Device. Tap Remove to confirm.

• If you're sending AirPods Pro, remove the ear tips and keep them in a safe place. If you're sending AirPods Max, be sure to remove the ear cushions. If you include your ear tips or ear cushions, they won't be returned.

Pack your original AirPods or AirPods Pro

Your Express Replacement Service kit includes everything that you need to pack and send your original product to Apple — including the small box and larger shipping box that your replacement product arrived in, which you use to pack and send your original product back to Apple.

Don't include anything else in the boxes — like your ear tips, USB cable, power adapter, or other accessory. Additionally, you should include only the AirPods components for which you filed your claim (for example, if you filed your claim for the right earbud, send only the right earbud). If you include extra items in the box, they won't be returned to you.

Depending on whether you’re sending in one or both earbuds or the charging case, you might not have to follow all steps to pack your original AirPods or AirPods Pro.

1. For each earbud that you're sending, slide the stem into the paper tube of the insert, then fold in the top flap.

   

2. Put each insert into the small white or natural box in which its replacement arrived.

   

3. Put the small box or boxes into the same larger shipping box that was delivered to you. If there is a battery sticker pasted on the outside of the shipping box, make sure it's not covered with tape or a shipping label.

Pack your original AirPods Max

Follow these steps to prepare your AirPods Max:

1. Remove your ear cushions and keep them in a safe place for later use.

   

2. Place each ear piece inside a separate bag.

   

3. Rotate the ear pieces and face them downward, then place your AirPods Max into the molded plastic insert. Place the lid on the white box.

   

4. Place the white box into the brown shipping box and close it. (Do not include your ear cushions, USB cable, power adapter, or other accessories. If you include extra items in the box, we won't be able to return them to you.)

   

5. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

Ship your original product to Apple

1. To arrange a courier to collect your product, call Shun Feng Hong Kong Customer Service at 8302 2883, during weekdays (Monday through Friday).

2. Advise Shun Feng that you are using prepaid return service.

   1. Provide your name, the pick up address (must be the same as the replacement delivery address), company name (Apple), your phone number, and Repair ID number.

   2. The courier will assist you with pasting the return AirWay Bill (AWB) on the shipping box and apply an additional Protection Plus seal.

Make sure to get proof of collection from the courier to confirm that you've returned your original product.