How to send your used part to Apple using Express Replacement Service from the Asia-Pacific region

Learn how to send your used part back to Apple after you get a replacement.

Need a different country or region?

Important: Be sure to return your part so that Apple receives it within 10 days of the day your replacement part was shipped to you by Apple (check your ship date). If Apple doesn't receive your original part within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorized modifications, you'll be charged the full value of the replacement part. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Before you send your AirTag

1. Unpair your AirTag.

2. Remove the battery from your AirTag.

Pack your part

Customers in Japan may proceed to the ship your part to Apple section.

Please use the envelope or box containing your replacement part to pack your original part. Do not include any other items, such as an AirTag Loop or an AirTag Key Ring, with your part.

Ship your part to Apple

Select your country or region:

Australia

Please use the same box that included your replacement device to return your product.

1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the Repair Status link provided in the email.

2. Package your product. Don't include accessories in the box. If you include extra items, we are unable to return them to you.*

3. Take your shipping label and packaged part to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.

4. Australia Post will provide you a receipt to confirm the lodgment of your part return.

5. Check that Apple has received your product, in a few days.

Hong Kong

Please use the same box that included your replacement device to return your product.

1. Place your product into the shipping box and seal the box with tape. Don't include accessories in the box. If you include extra items, we are unable to return them to you.*

2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday through Friday), to arrange collection of your product at 8302 2883. Enter 1 (for cantonese), 2 (for english), or 3 (for mandarin). Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Pickup address (must be the same as the replacement device delivery address)

   • Company name: Apple

   • Contact number

   • Repair ID

3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

4. Check that Apple has received your product, after a few days.

Japan

A courier will bring your replacement product and collect your original product.

1. Hand your product to the courier. Do not include any accessories when handing your product to the courier. If you include extra items, we are unable to return them to you.*

2. Check that Apple has received your product, after a few days.

Malaysia

Please use the same box that included your replacement device when returning your product.

1. Place your product into the shipping box and seal the box with the provided tape. Don't include any accessories in the box. If you include extra items, we are unable to return them to you.*

2. Call GD Express Malaysia Customer Service at 03-7787-6776, Monday through Friday from 8:30 a.m. to 5:30 p.m., or Saturday from 8:30 a.m. to 12:30 p.m., to arrange for a courier to collect your device. Advise customer service you are using a pre-paid return service and provide your Repair ID number.

3. The courier will bring a Return Airway Bill (AWB) to collect your packaged device.

4. Paste the AWB label on the box.

5. Give your package to the courier.

6. Check that Apple has received your product, after a few days.

New Zealand

You’ll receive a kit by mail that contains a replacement product with everything you need to return your original product to Apple.

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.

2. Put the packaged part in the TNT satchel and seal the satchel. Don't include any accessories in the satchel. If you include extra items we are unable to return them to you.*

3. Place the shipping label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

  1. Use the subject line “Apple collection - part” followed by the TNT consignment number.

  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your part, after a few days.

Singapore

Your package contains a pre-printed return DHL AWB to ship back your product. Please use the same box that include your replacement device to return your product.

1. Put your product into the shipping box and seal the box with tape. Don't include any accessories in the box. If you include extra items, we are unable to return them to you.*

2. Paste the DHL Return AWB on the box, and make sure that the return AWB label covers the original AWB label completely.

3. Call DHL Singapore Customer Service to arrange collection of your product at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Account Number (See your DHL Express Flyer)

   • Company Name - Apple

   • AWB Number (See your DHL Return AWB)

   • Contents: Electronic product

   • Pickup address and time

   • Contact phone number for pickup

   • Number of pieces: 1

   • Weight: 1 kg

4. Hand your packaged product to DHL courier.

5. Ask the courier for proof of collection.

6. Check that Apple has received your product, after a few days.

Use your replacement part

Your replacement Apple part is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement part where applicable.

For information on how to use your replacement part, visit getsupport.apple.com.