Send your accessory to Apple for service
After you contact Apple for service, you’ll receive a kit that contains a replacement accessory and everything you need to return your original product to Apple.
Before you return your original product
You can send these accessories for service: Apple Watch bands, Apple Pencil, AirTag and accessories, cases, charging cables, keyboards, mice, and wallets.
If you're sending an AirTag or Apple Pencil Pro, remove it from your Apple Account:
In the Find My app, select the Devices tab to remove Apple Pencil Pro or Items tab to remove an AirTag, then select your Apple Pencil Pro or AirTag.
Swipe up and tap Remove This [Device or Item], then tap Remove to confirm.
Pack your Apple product
Put your device in the bag, then slide the bag under the cardboard insert.
Close the insert and the box.
Make sure that the battery sticker is pasted flat on the box and isn’t covered by tape or a shipping label.
Ship your product to Apple
After packing your original product, contact Shun Feng Hong Kong Customer Service at 8302 2883 to arrange collection. Explain that you are using prepaid return service. The customer service agent will provide the next steps.
Apple is not responsible for any damage during shipping.