How to use Business Chat

Business Chat is a new way to communicate with Apple and other businesses using Messages. Start a chat to get answers to your questions, schedule appointments, resolve issues, make purchases, and more.

To start a Business Chat, you need an iPhone, iPad, or iPod touch with the latest version of iOS.

Start a Business Chat

You need an iPhone, iPad, or iPod touch to start a Business Chat conversation. You can also respond to your conversations with your Apple Watch or Mac.

You can start a conversation through Maps, Safari, Siri, and Search, and through participating businesses' websites and apps. Search for the business, then tap send message and start the conversation.

If you don't see send message when you search for a business, it might not be verified with Business Chat. Not all verified businesses will have the same capabilities, such as making purchases or scheduling appointments through Business Chat.

Businesses can't start a conversation with you, they can only respond to you with relevant information. Your personal information is never shared with businesses unless you provide it.

End a Business Chat

If you're done with a Business Chat conversation and don't plan to go back to it, you need to delete the thread to completely end the conversation. If you think you might need to go back to the conversation, you can keep the thread open and send messages as needed.

If you don't delete the conversation, businesses will still have access to send you messages that are relevant to your previous conversation. When you delete a conversation on one device, you'll still be able to see the message thread on your other devices, but it will be disabled.

Get help

If you need help with a Business Chat conversation with Apple, contact Apple Support. For more information about using Business Chat with other businesses, try to contact the business directly.

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