If iCloud Keychain won't turn on or sync

If you need help with iCloud Keychain, learn what to do.

Check the System Status page for outages. Then, make sure that iCloud Keychain is available in your country or region. Still need help? Select your issue from the list and learn what to do next.

 

If iCloud Keychain won't turn on with a new device

Make sure that your new device has the latest version of iOS or iPadOS, and the latest version of macOS, then try these steps:

  1. Make sure that you have a strong cellular network connection.
  2. Check your other devices. If you see a notification, follow the prompts to finish setting up iCloud Keychain.
  3. Learn how to turn on iCloud Keychain on your device.
  4. Contact Apple Support for more help setting up iCloud Keychain.

If iCloud Keychain won't sync with other devices

Make sure that your new device has the latest version of iOS or iPadOS, and the latest version of macOS. Then, make sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, turn on iCloud Keychain on the devices you want sync with.

View the passwords stored in iCloud Keychain

If you want to view the passwords stored in iCloud Keychain, follow the steps for your device. 

On your iPhone, iPad, or iPod touch with iOS 12 or later:

  1. Tap Settings > Passwords & Accounts > Website & App Passwords.
  2. Use Face ID or Touch ID when you're prompted.
  3. Tap a website to view your password.

On your iPhone, iPad, or iPod touch with iOS 11:

  1. Tap Settings > Accounts & Passwords > App & Website Passwords.
  2. Use Face ID or Touch ID when you're prompted.
  3. Tap a website to view your password.

On your Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Enter your Mac password. 
  3. Select a website to view your password.
  4. Select Details for selected websites at the bottom of the window.
  5. Enter your Mac password.

If you don't see your iCloud Keychain items

There are several possible reasons for why you can't find your iCloud Keychain information:

  • Did you restore from an iCloud backup and then notice missing iCloud Keychain items? iCloud Keychain items aren't part of iCloud Backup because they already live in the cloud. To find your iCloud Keychain items in iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain and turn on iCloud Keychain. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain and turn on iCloud Keychain.
  • Did you turn off iCloud Keychain on all your devices? If so, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices. You need to set up iCloud Keychain and add items again. (If you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices, Apple can't recover your iCloud Keychain.)
  • On your Mac, did you use Keychain Access to reset your iCloud Keychain? If so, macOS deleted your iCloud Keychain items. Try setting up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before you reset your macOS Keychain.

If iCloud Keychain is on, but Safari won't save or autofill account or credit card information

If Safari doesn't autofill your account names, passwords, or credit cards, or doesn't ask to save them to begin with, check the AutoFill and Private Browsing settings on your device.

On your iPhone, iPad, or iPod touch with iOS 9 or later:

  1. For account names and passwords, go to Settings > Passwords & Accounts, and check that Autofill Passwords is turned on.
  2. For credit card information,* go to Settings > Safari > Autofill, and check that Credit Cards is turned on.
  3. Open Safari. If the navigation bar in Safari is black or dark instead of white or light gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on. 

On your Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. For account names and passwords, check that you selected "User names and passwords." For credit card information,* check that you selected "Credit cards."
  3. See if you turned on Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.

Still need help to autofill your credit-card information?

  • On your iPhone, iPad, or iPod touch, tap the credit card field in Safari, then tap the "AutoFill Credit Card" option above the keyboard.
  • On your Mac, click a credit card field in Safari to see the message that asks you to choose which credit card to use from your iCloud Keychain.

* Always enter your card's security code manually. iCloud Keychain doesn't store credit card security codes.

If Safari won't save the password for one of the websites that you're using

Some websites request that passwords not be saved. Safari won't save or autofill account names and passwords on those sites.

If you didn't receive the verification code through SMS

If you use two-factor authenticationthe steps below don't apply because you won't have a separate SMS verification number for iCloud Keychain. Check if you use two-factor authentication, then check that the phone number associated with your account is correct.

Check if you use two-factor authentication

On your iPhone, iPad, or iPod touch, tap Settings > [your name], then tap Password & Security. 

On your Mac, choose Apple menu  > System Preferences. In macOS Catalina, click Apple ID, then click Password & Security in the sidebar. In macOS Mojave or earlier, click iCloud, then click Account Details. 

Check or update your phone number

If two-factor authentication is off, use these steps to check that your phone number is correct or update your phone number.

  1. Make sure that you have a strong cellular network connection on your phone.
  2. Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
  3. Make sure the correct phone number is associated with your account. Here's how:
    • On your iPhone, iPad, or iPod touch: 
      • For iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced and check that the phone number under Verification Number is correct.
    • On your Mac:
      • Choose Apple menu  > System Preferences, click Apple ID, then click iCloud in the sidebar, then select Keychain. If you're using macOS Mojave or earlier, click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure that the phone number under Verification number is correct.

If you can't change the SMS verification phone number for iCloud Keychain

  1. If you have a device with iCloud Keychain already turned on, try these steps first to change your iCloud Security Code:
    • iPhone, iPad, or iPod touch:
      • For iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced and tap Change Security Code.
    • Mac:
      • Choose Apple menu  > System Preferences, click Apple ID, then click iCloud in the sidebar. Select Keychain. If you're using macOS Mojave or earlier, click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Choose "Change Security Code..."
  2. After you change the iCloud Security Code, try to change the SMS verification number again.
  3. If you still can't change the SMS verification number, or if you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

If you need help with your iCloud Security Code

If you forgot your iCloud Security Code or see an alert that your iCloud Security Code was entered too many times, learn what to do. If you turned on two-factor authentication, you don’t need an iCloud Security Code and the steps below won't apply to you. 

If you forgot your iCloud Security Code

To check if two-factor authentication is turned on, tap Settings > [your name] > Password & Security on your iPhone, iPad, or iPod touch. Or on your Mac, choose Apple menu  > System Preferences, click Apple ID, then click iCloud in the sidebar. If you're using macOS Mojave or earlier, click iCloud, then click Account Details.

If you haven’t turned on two-factor authentication, reset the Security Code for iCloud Keychain or create a new Security Code.

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