If a media file is missing or damaged in Pages, Numbers, or Keynote

You can replace a missing or damaged image, movie, or audio file with a copy of the same file or another file.

You should replace any damaged or missing image, movie, or audio files in your document, spreadsheet, or presentation, especially if you’re collaborating with others on the document. If your document has missing or damaged media files, a window appears when you open the document that lists the missing or damaged files.

You can tell a file is damaged because it appears a certain way in your document:

  • Damaged images appear at a lower resolution than the originals.
  • Damaged image fills appear with checkered fills.
  • Damaged or missing videos appear as poster frames that can't be played.
  • Damaged audio files appear as audio icons that can’t be played. 

If the missing or damaged image, movie, or audio file is in a shared document and is larger than 50 MB, stop sharing the document and replace the image.

Replace a media file on iPhone, iPad, or iPod touch

For missing or damaged images and movies, you can replace the files to retain the layout of your document. This also ensures that any participants using older versions of the app can continue to collaborate.

  1. In the Warnings window, tap the button next to the missing or damaged file warning to navigate to its location in your document, spreadsheet, or presentation.
    If you closed the Warnings window, tap the More button, then tap Show Warnings.
  2. Tap the image, movie, the missing file alert, poster frame, or any other remnant of the file, then tap the Format button.
  3. Tap Image or Movie, tap Replace, then choose the photo or movie you want to use.

For missing or damaged audio files, delete the file, then add the file again. If you recorded audio directly into your document, spreadsheet, or presentation, delete the file, then re-record the audio.

Replace a media file on Mac

For missing or damaged images, videos, or audio files, you can replace the files to retain the layout of your document:

  1. In the Warnings window, tap the button next the missing or damaged file warning to navigate to its location in your document, spreadsheet, or presentation.
    If you closed the Warnings window, choose View > Show Warnings.
  2. Select the image, movie, the missing file alert, poster frame, or any other remnant of the file in the document, spreadsheet, or presentation.
  3. Click the Format button , then click Image or Movie in the inspector.
  4. Click Replace, locate the file you want to use, then click Open.

If you recorded audio directly into your document, spreadsheet, or presentation, delete the file, then re-record the audio.

Replace an image online at iCloud.com

You can replace image files when you use Pages, Numbers, or Keynote online at iCloud.com.

  1. Select the image in the document, spreadsheet, or presentation.
  2. Click the Format button  , then click Image in the inspector.
  3. Click Replace, locate the file you want to use, then click Choose.
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