If your Apple Pay Cash account is restricted or locked

If your Apple Pay Cash account is restricted or locked, learn what to do next.

First, go to your Apple Pay Cash card in Wallet. Here's how:

  • iPhone: Open the Wallet app, tap your Apple Pay Cash card.
  • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Pay Cash card.
  • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Pay Cash card.

You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification

If your account is restricted, you can still transfer your Apple Pay Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.

If your account is locked, you won't be able to use Apple Pay Cash to make purchases; add, send and receive money; or transfer the money in your account. 

If you still need help, contact us

Sending and receiving money with Apple Pay and the Apple Pay Cash card are services provided by Green Dot Bank, Member FDIC. Learn more about the Terms and Conditions.

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