If Maps isn't working on your Apple device

If you can’t find your location, or you notice incorrect results while using Maps on your iPhone, iPad, iPod touch, or Mac, learn what to do.

If you're a business owner and want to correct the information about one of your locations in Maps, sign in to Places on Maps.

If you can't find your current location on your iPhone, iPad, or iPod touch

  1. Go to Settings > Privacy > Location Services and make sure that Location Services is on and that Maps is set to While Using the App or Widgets.
  2. Make sure that you set the date, time, and time zone correctly on your device. Go to Settings > General > Date & Time. If possible, use Set Automatically.
  3. Make sure that cellular data or Wi-Fi is turned on, and that you have an active connection.
  4. Close the Maps app, then open it again. 
  5. Restart your iPhoneiPad, or iPod touch.
  6. Try a different location or switch to a different Wi-Fi network. 

Location Services uses GPS, Bluetooth, crowd-sourced Wi-Fi hotspots, and cellular towers to determine your location. Learn more about Location Services on your iOS or iPadOS device.


If you can't find your current location on your Mac

  1. From the Apple menu , choose System Preferences, click Security & Privacy, then click Privacy.
  2. Make sure that Enable Location Services is selected. If the lock in the lower-left corner is closed, click it, then enter your username and password.
  3. Select the checkbox next to Maps.
    macOS Security & Privacy System Preferences Location Services options with "Enable Location Services" selected.
  4. Close the Security & Privacy window.
  5. Make sure that your Mac is connected to the internet.


If you need to report an issue in Maps or add a missing place

You can report an issue with the following Maps features:

  • Places (name, address, or website is wrong)
  • Routes
  • Streets

You can also add a missing place and edit your home or work address.

On your iPhone, iPad, or iPod touch

To report an issue, follow these steps:

  1. Open Maps, then scroll down to the bottom of the screen.
  2. Tap Report an Issue.
    From this screen, you can report a street, place, or route issue, add a place to Maps, or report an incident.  
    iPhone screen showing how to report an issue
  3. After you've chosen an issue, follow the onscreen instructions.

You can also edit your home or work address.

On your Mac

To report a problem on your Mac, follow these steps:

  1. From the menu bar in Maps, choose Maps > Report an Issue.
  2. Choose the issue and follow the onscreen instructions.

To report a missing place, from the menu bar in Maps, choose Maps > Add to Maps.

You can also edit your home or work address.

To report an issue or a missing place, you must have a Mac with Apple silicon, the Apple T2 Security Chip, or a Touch Bar. 

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