Data recovery and warranty implications

Learn about the warranty implications of having your Apple storage device serviced by a data-recovery company.

Products that have had data recovery performed on them by a third-party company that is recommended by Apple to provide data-recovery service can be returned to Apple for service.

  • The cost of any data-recovery attempt isn't covered by the Apple Limited Warranty or an AppleCare plan.

  • If a product is modified, it's typically not eligible for service. However, if a third-party company recommended by Apple modifies a product while performing data recovery, Apple won't exclude coverage on that basis.

  • Storage devices that are no longer functional due to an issue beyond normal usage—such as damage from an impact, from being dropped, from being exposed to moisture, or from other circumstances outside of normal usage—are not eligible for warranty exchange regardless of whether data recovery is performed.

The following are recommended companies that provide data-recovery services. These companies are not Apple Authorized Service Providers, and Apple doesn't warrant any services they perform. Use of third-party companies specializing in data recovery is at the sole discretion of the customer.

Learn how to back up your Mac on a regular basis.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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