How to send your Apple TV to Apple for service
After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.
Prepare your Apple TV for packing and shipping
Follow these steps to prepare your Apple TV:
Place your Apple TV into the white bag and close the bag.
Secure the enclosed white bag underneath the plastic film on the insert. Do not include your power cord or Apple TV remote. If you include extra items, we won't be able to return them to you.
Bend the side tabs toward the insert to tighten the plastic film.
Fold the end tabs of the insert toward the plastic film.
Place the folded insert into the brown shipping box and close the box.*
Seal the box with tape and mail the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure that the battery sticker is not obstructed.
*Apple is not responsible for any damage during shipping.
Ship your Apple TV to Apple
Choose your country or region:
Learn how to use your replacement Apple TV.
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
