If you can't connect or sign in to iCloud
If you've set up your Apple Account and need help signing in to or using iCloud, follow these steps.
Try these steps first
Check the Apple System Status page to make sure there are no outages or scheduled maintenance currently affecting iCloud.
Make sure that you’re signed in with the same Apple Account on all your devices. Forgot your Apple Account email address or phone number or your Apple Account password?
Update your iPhone or iPad to the latest version of iOS or iPadOS, your Apple Vision Pro to the latest version of visionOS, or your Mac to the latest version of macOS. Learn more about iCloud system requirements.
If you still can't connect or sign in
Check for your issue and learn what to do.
If you get a message that your Apple Account is locked or disabled
Your Apple Account may automatically lock to protect your security if you or someone else enters your password, security questions, or other account information incorrectly too many times. Learn how to unlock your Apple Account.
If you're unable to sign in using cellular data only
If Cellular or Mobile Data is turned off, you might not be able to access your Apple Account and iCloud when not connected to a Wi-Fi network. Make sure that your iPhone or iPad has a strong internet connection, then confirm the setting is on. Open the Settings app, then tap Cellular or Mobile Data.
If you're having trouble receiving verification codes, or your verification code is rejected
Learn how to get a verification code and sign in to iCloud with two-factor authentication.
If you see an alert when trying to create an Apple Account or set up iCloud
You may have exceeded the number of new Apple Accounts you can set up with iCloud on a single device in one year. Try other steps to set up iCloud.
Other password prompts you might see
Learn what to do if you are repeatedly prompted to enter your Apple Account password on your Apple device or you want to sign in to a third-party app but your password is rejected.
If you are repeatedly prompted to enter your Apple Account password on your Apple device
If you have recently restored your Apple device from an iCloud backup, the restore may not have completed. Stay connected to a reliable Wi-Fi network and power source until the restore finishes. Follow these steps if iCloud Backup couldn't be completed or you can't restore.
If you recently changed your Apple Account password, you might need to update your sign-in information with iCloud services you use. Make sure that each service is using your updated sign-in information on your device.
Check if you have Automatic Downloads enabled. If there is content ready to be downloaded, you may be prompted to enter your Apple Account email address or phone number and password to continue. Learn how to resume interrupted downloads.
If you are an organizer, parent, or guardian of a Family Sharing group, check if the prompt is a request from a child family member to make a purchase or download, such as downloading an app from the App Store or buying an in-app purchase. You can then approve or decline the request.
If you want to sign in to a third-party app but your password is rejected
To access your iCloud information from a third-party app, you may need to use an app-specific password. This helps protect your account by allowing you to sign in securely. Learn how to create and use app-specific passwords.
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