Learn how to send your Beats Pro headphones to Apple using Express Replacement Service from Europe

Here's how to send your Beats Pro headphones back to Apple after you get a replacement.

Need a different country or region?

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Pack your Beats Pro headphones

1. Put your Beats headphones in the plastic bag. Don't include any accessories with your headphones (including cables, carabiners, or carrying cases). If you include extra items in the box, we won't be able to return them to you.

   

2. Slip the bag under the protective film attached to the cardboard insert.

   

3. Fold down the filmed sides of the insert.

   

4. Fold up the other sides of the insert.

   

5. Place the insert into the box. Then, close the box.

   

6. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your replacement product was delivered by your local post office, please return your original product via your local post office using the provided pre-paid UPS return label.

   

7. Ask the courier for proof of collection.

Ship your Beats Pro headphones to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Check that Apple has received your product, in a few days.

Use your replacement Beats Pro headphones

Record the serial number of your replacement Beats pro headphones. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

For set up information see the Beats Pro quick start guide.