iPod Service Answer Center

Learn more about iPod service options, warranty, and pricing.

How do I get my iPod fixed?

Apple offers many ways to get support and service for your iPod. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with batteries, cracked screens, and other issues.

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your iPod’s serial number, your Apple ID and password.

Find your product’s serial number
Find an Apple Authorized Service Provider
Start a support request

Send it in

Contact us and we’ll send you a box for your iPod. You can ship your iPod to us and we’ll repair or replace it as soon as possible. If you have an iPod shuffle or iPod nano, you can arrange for Apple to ship you a replacement before you return your original product to us.

Back up your iPod and get ready for service
Start a service request

Bring it in

To get help in person, bring your iPod to one of our Apple Authorized Service Providers or make an Apple Store appointment online.

If you have an iPod touch, be sure you know your Apple ID and password before your appointment.

Find an Apple Authorized Service Provider
Make an Apple Store appointment
Back up your iPod and get ready for service

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPod, you might need to replace it.

See Apple repair pricing
Check your warranty coverage

How long will it take?

Repair source 

Approximate time 

Send to Apple 

3-5 business days 

Bring to an Apple Authorized Service Provider 

Ask your representative 

Bring to an Apple Store 

up to 5 business days 

Include engraving on replacement 

10 business days 

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

Our Limited Warranty covers your iPod and Apple-branded accessories against defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Can I buy additional coverage for my iPod?

AppleCare+ gives you expert telephone support and additional hardware coverage up to two years from the day you bought your iPod touch. It also includes up to two incidents of accidental damage coverage. Each incident has an excess fee. If you didn't buy AppleCare+ with your iPod touch, you can buy it within 60 days of your purchase.

You may also have consumer law rights. Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law.

Learn more about AppleCare+ for iPod touch

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your iPod is over one year old
  • Your iPod has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix your iPod for an out-of-warranty fee. If we can’t fix it, you might have to replace it. Your replacement iPod will be new or equivalent to new in both performance and reliability. Contact your service representative for details. The Apple Limited Warranty is in addition to rights provided by consumer law.

See Apple out-of-warranty fees
Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPod to find the cause of your battery issue.

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll replace it at no additional cost.

If you’re covered by AppleCare+ for your iPod touch and your battery can hold only 80 percent or less of its original capacity, we'll service it at no charge.

If your battery service isn't covered by warranty, AppleCare+, or consumer law, we can repair or replace your iPod for a fee.

Learn how to preserve battery life
See Apple out-of-warranty battery pricing
Learn more about AppleCare+ for iPod touch

Screen repair

If your iPod screen is broken, we might be able to service it for an out-of-warranty fee. Accidental damage isn't covered by the Apple Warranty. The cost to repair an accidentally damaged screen depends on your iPod model, any additional damage, and if you have AppleCare+ coverage. If your screen cracks due to a defect, it’s covered by Apple warranty and consumer law.

AppleCare+ for iPod touch includes up to two instances of accidental damage, each with an excess fee. You can use an instance for screen repair. If you don’t have AppleCare+, you can repair your broken screen for an out-of-warranty fee.

We'll run a diagnostic test to see if your iPod needs any other repairs. If it does, we'll let you know.

See Apple repair pricing
Start a service request
Read about AppleCare+ for iPod touch

Apple accessories

The Apple-branded accessories that come in the box with your iPod, including the power adapter, are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan or AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support
Find an Apple Authorized Service Provider

Get ready for iPod service

  • Back up your iPod with iTunes, or you can use iCloud for an iPod touch. You’ll need the backup to restore your content if we have to reset or replace your iPod.
  • Make sure you know your Apple ID and password. 
  • Keep your cables and other accessories when you get service.

Back up your iPod
Prepare an iPod touch for service
Read Apple's privacy policy

After service

When you get your iPod back from service, restore your data from your backup.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare product coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This does not affect your consumer law rights.

Restore from a backup