iPhone Express Replacement Service

Use your AppleCare coverage to replace your iPhone quickly.

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

If your iPhone has an issue that's covered by warranty, AppleCare+, or consumer law, you might not pay additional replacement fees. Issues caused by accidental damage aren’t covered under the Apple Limited Warranty. If your issue isn’t covered, you’ll pay the out-of-warranty fee for your iPhone model. 

Your AppleCare+ coverage also includes two incidents of accidental damage with an excess fee. If you’ve already used both of your accidental damage incidents, you’ll pay the out-of-warranty fee. 

Model AppleCare+ incident fee Out-of-warranty fee
iPhone 7 Plus £ 79 £ 326.44
iPhone 7  £ 79 £ 296.44
iPhone 6s Plus,
iPhone 6 Plus
£ 79 £ 306.44
iPhone 6s, iPhone 6 £ 79 £ 276.44
iPhone SE, iPhone 5s,
iPhone 5c, iPhone 5
£ 79 £ 255.44
iPhone 4s See our out-of-warranty fee £ 186.44

These prices apply in the United Kingdom and apply to repair or replacement made by Apple.  Fees are in British pound sterling and include VAT. Our out-of-warranty fees include a £ 7.44 shipping fee. Your replacement iPhone will be new or equivalent to new.

Check your service and support coverage
Contact Apple about Express Replacement Service
See Express Replacement Service Terms and Conditions
Learn more about consumer law

How do I return my original product?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and review the following instructions. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Follow the steps for sending your iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, an AppleCare plan, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone model Late fee Replacement value
iPhone 7 Plus
32GB £ 200 £ 719
128GB £ 250 £ 819
256GB £ 300 £ 919
iPhone 7
32GB £ 155 £ 599
128GB £ 205 £ 699
256GB £ 255 £ 799
iPhone model Late fee Replacement value
iPhone 6s Plus
16 GB £ 145 £ 589
32 GB £ 145 £ 599
64 GB £ 175 £ 649
128 GB £ 200 £ 699
iPhone 6s  
16 GB £ 110 £ 489
32 GB £ 110 £ 499
64 GB £ 140 £ 549
128 GB £ 165 £ 599
iPhone model Late fee Replacement value
iPhone 6 Plus
16 GB £ 100 £ 499
64 GB £ 125 £ 549
128 GB £ 200 £ 699
iPhone 6
16 GB £ 70 £ 409
64 GB £ 95 £ 459
128 GB £ 175 £ 619

iPhone model Late fee Replacement value
iPhone SE
16 GB £ 65.50 £ 379
64 GB £ 90.50 £ 429
iPhone model Late fee Replacement value
iPhone 5s
16 GB £ 15.50 £ 279
32 GB £ 35.50 £ 319
64 GB £ 230.50 £ 709
iPhone 5c
8 GB £ 35.50 £ 319
16 GB £ 110.50 £ 469
32 GB £ 150.50 £ 549

iPhone 5  
16 GB £ 110.50 £ 469
32 GB £ 150.50 £ 549
64 GB £ 190.50 £ 629

 

iPhone model

Late fee Replacement value
iPhone 4s
8 GB £ 85 £ 349
16 GB £ 110 £ 399
32 GB £ 175 £ 529
64 GB £ 210 £ 599

These prices apply in the United Kingdom. Fees are in British pound sterling and include VAT. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service