iPhone Express Replacement Service

Use your AppleCare coverage to replace your iPhone quickly.

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Call Apple to set up an express replacement

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.

Model  AppleCare+ incident fee
All eligible iPhone models  £ 79

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original product?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and review the following instructions. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Follow the steps for sending your iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, an AppleCare plan, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone XS

iPhone model Late fee Replacement value
iPhone XS Max    
64 GB £ 255 £ 1,099
256 GB £ 330 £ 1,249
512 GB £ 430 £ 1,449
iPhone XS    
64 GB £ 230 £ 999
256 GB £ 305 £ 1,149
512 GB £ 405 £ 1,349

iPhone XR

iPhone model Late fee Replacement value
iPhone XR    
64 GB £ 180 £ 749
128 GB £ 205 £ 799
256 GB £ 255 £ 899

iPhone X

iPhone model Late fee Replacement value
iPhone X    
64 GB £ 180 £ 899
256 GB £ 255 £ 1,049

iPhone 8 / iPhone 8 Plus

iPhone model Late fee Replacement value
iPhone 8 Plus    
64GB £ 155 £ 699
256GB £ 230 £ 849
iPhone 8    
64GB £ 130 £ 599
256GB £ 205 £ 749

iPhone 7 / iPhone 7 Plus

iPhone model Late fee Replacement value
iPhone 7 Plus    
32GB £ 115 £ 569
128GB £ 165 £ 669
256GB £ 265 £ 869
iPhone 7    
32GB £ 70 £ 449
128GB £ 120 £ 549
256GB £ 220 £ 749

iPhone 6s / iPhone 6s Plus

iPhone model Late fee Replacement value
iPhone 6s Plus    
16 GB £ 135 £ 589
32 GB £ 66.50 £ 452
64 GB £ 165 £ 649
128 GB £ 116.50 £ 552
iPhone 6s    
16 GB £ 99.50 £ 489
32 GB £ 29 £ 348
64 GB £ 129.50 £ 549
128 GB £ 79 £ 448

iPhone 6 / iPhone 6 Plus

iPhone model Late fee Replacement value
iPhone 6 Plus    
16 GB £ 90 £ 499
64 GB £ 115 £ 549
128 GB £ 190 £ 699
iPhone 6    
16 GB £ 59.50 £ 409
32 GB £ 44.50 £ 379
64 GB £ 84.50 £ 459
128 GB £ 164.50 £ 619

iPhone SE

iPhone model Late fee Replacement value
iPhone SE    
16 GB £ 60 £ 379
32 GB £ 45 £ 349
64 GB £ 85 £ 429
128 GB £ 95 £ 449

iPhone 5c / iPhone 5s

iPhone model Late fee Replacement value
iPhone 5s    
16 GB £ 10 £ 279
32 GB £ 30 £ 319
64 GB £ 225 £ 709
iPhone 5c    
8 GB £ 30 £ 319
16 GB £ 105 £ 469
32 GB £ 145 £ 549

iPhone 4s

iPhone model Late fee Replacement value
iPhone 4s    
8 GB £ 80 £ 349
16 GB £ 105 £ 399
32 GB £ 170 £ 529
64 GB £ 205 £ 599

These prices apply in the United Kingdom. Fees are in British pound sterling and include VAT. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service