iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPad. 

Some iPad issues might be covered under warranty, AppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use one of your AppleCare+ incidents to replace your iPad if it gets damaged. Each incident has an excess fee, as shown below.

iPad model or accessory

AppleCare+ excess fee

Out-of-warranty fee

iPad mini, iPad mini 2

£ 39

£ 196.44

iPad mini 3, iPad mini 4 

£ 39

£ 296.44

iPad 2,
iPad Air,
iPad 5th generation

£ 39

£ 246.44

iPad Air 2,
iPad 3rd generation,
iPad 4th generation

£ 39

£ 296.44

iPad Pro 9.7-inch

£ 39

£ 356.44

iPad Pro (10.5-inch) £ 39 £ 426.44

iPad Pro 12.9-inch, iPad Pro (12.9-inch) (2nd generation)

£ 39

£ 566.44

Fees are in British pound sterling and includes VAT and a £ 7.44 shipping fee for out-of-warranty repairs. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions

How do I return my original product?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

Late fee

Replacement value

iPad Pro (10.5-inch)
64GB £ 100 £ 619
256GB £ 175 £ 769
512GB £ 275 £ 969
iPad Pro (10.5-inch) Wi-Fi + Cellular
64GB £ 165 £ 749
256GB £ 240 £ 899
512GB £ 340 £ 1099
iPad Pro (12.9-inch) (2nd generation)
64GB £ 105 £ 769
256GB £ 180 £ 919
512GB £ 280 £ 1119
iPad Pro (12.9-inch) (2nd generation)
Wi-Fi + Cellular
64GB £ 170 £ 899
256GB £ 245 £ 1049
512GB £ 345 £ 1249

iPad Pro 9.7-inch

32GB

£ 85

£ 519

128GB

£ 125

£ 599

256GB

£ 160

£ 669

iPad Pro 9.7-inch
Wi-Fi + Cellular

32GB

£ 145

£ 639

128GB

£ 185

£ 719

256GB

£ 220

£ 789

iPad Pro 12.9-inch

32GB

£ 55

£ 669

128GB

£ 95

£ 749

256GB

£ 130

£ 819

iPad Pro 12.9-inch
Wi-Fi + Cellular

128GB

£ 155

£ 869

256GB

£ 190

£ 939

 

iPad mini

Late fee

Replacement value

iPad mini 4

16GB

£ 15

£ 319

32GB £ 45 £ 379

64GB

£ 55

£ 399

128GB

£ 65

£ 419

iPad mini 4
Wi-Fi + Cellular

16GB

£ 65

£ 419

32GB £ 105 £ 499

64GB

£ 105

£ 499

128GB

£ 130

£ 549

iPad mini 3

16GB

£ 20

£ 329

64GB

£ 25

£ 339

128GB

£ 65

£ 419

iPad mini 3
Wi-Fi + Cellular

16GB

£ 45

£ 379

64GB

£ 75

£ 439

128GB

£ 115

£ 519

iPad mini 2

16GB

£ 15

£ 219

32GB

£ 25

£ 239

64GB

£ 65

£ 319

128GB

£ 105

£ 399

iPad mini 2
Wi-Fi + Cellular

16GB

£ 65

£ 319

32GB

£ 85

£ 359

64GB

£ 115

£ 419

128GB

£ 155

£ 499

iPad mini

16GB

£ 20

£ 229

32GB

£ 65

£ 319

64GB

£ 105

£ 399

iPad mini
Wi-Fi + Cellular   

16GB

£ 55

£ 299

32GB

£ 115

£ 419

64GB

£ 155

£ 499

 

iPad Air

Late fee

Replacement value

iPad Air 2

16GB

£ 30

£ 349

32GB £ 45 £ 379

64GB

£ 70

£ 429

128GB

£ 90

£ 469

iPad Air 2
Wi-Fi + Cellular

16GB

£ 80

£ 449

32GB £ 105 £ 499

64GB

£ 120

£ 529

128GB

£ 150

£ 589

iPad Air

16GB

£ 30

£ 299

32GB

£ 50

£ 339

64GB

£ 80

£ 399

128GB

£ 120

£ 479

iPad Air
Wi-Fi + Cellular

16GB

£ 80

£ 399

32GB

£ 100

£ 439

64GB

£ 130

£ 499

128GB

£ 170

£ 579

 

iPad

Late fee

Replacement value

iPad 5th generation Wi-Fi
32GB £ 50.00 £ 339
128GB £ 95.00 £ 429
iPad 5th generation Wi-Fi + Cellular
32GB £ 115.00 £ 469
128GB £ 160.00 £ 559

iPad 4th generation

16GB

£ 20

£ 279

32GB

£ 65

£ 419

64GB

£ 105

£ 499

128GB

£ 145

£ 579

iPad 4th generation
Wi-Fi + Cellular

16GB

£ 45

£ 379

32GB

£ 115

£ 519

64GB

£ 155

£ 599

128GB

£ 195

£ 679

iPad 3rd generation

16GB

£ 40

£ 369

32GB

£ 75

£ 439

64GB

£ 115

£ 519

iPad 3rd generation
Wi-Fi + Cellular

16GB

£ 90

£ 469

32GB

£ 125

£ 539

64GB

£ 165

£ 619

iPad 2 Wi-Fi

16GB

£ 20

£ 279

32GB

£ 80

£ 399

64GB

£ 120

£ 479

iPad 2 Wi-Fi + 3G

16GB

£ 70

£ 379

32GB

£ 130

£ 499

64GB

£ 170

£ 579

These prices apply in the United Kingdom. Fees are in British pound sterling and include VAT. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple iPad service