iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is the Express Replacement Service?

The Express Replacement Service is a benefit of your AppleCare+ cover. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support cover
Start an Express Replacement Service request

How much does the Express Replacement Service cost?

If you order the Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+ or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below. 

iPad model

AppleCare+ incident fee

All eligible iPad models

£39

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees
See Express Replacement Service Terms and Conditions

How do I return my original product?

We’ll send your replacement iPad with delivery materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your iPad to us, make sure you back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple Privacy Policy

What are the charges on my credit card?

When you request the Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:

  • Your repair is covered under warranty, AppleCare+ or consumer law
  • We receive your original product within 10 business days
  • Your original device does not have severe damage or unauthorised modifications

Replacement value

When we send you a replacement iPad through the Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If we receive your iPad and find that it was severely damaged in an accident or it's inoperable after unauthorised modifications, you'll pay the full replacement value.

iPad Pro

iPad Pro (12.9-inch, 4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB £969 £1,119
256GB £1,069 £1,219
512GB £1,269 £1,419
1TB £1,469 £1,619
iPad Pro (12.9-inch, 3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64 GB £969 £1,019
256GB £1,119 £1,119
512GB £1,319 £1,319
1TB £1,519 £1,519
iPad Pro (12.9-inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64 GB £769 £899
256GB £919 £1,049
512GB £1,119 £1,249
iPad Pro (12.9-inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB £669

128GB £749 £869
256GB £819 £939
iPad Pro (11-inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB £769 £919
256GB £869 £1,019
512GB £1,069 £1,219
1TB £1,269 £1,419
iPad Pro (11-inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB £669 £819
256GB £769 £919
512GB £969 £1,119
1TB £1,169 £1,319
iPad Pro (10.5-inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB £529 £649
256GB £679 £799
512GB £879 £999
iPad Pro (9.7-inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB £519 £639
128GB £599 £719
256GB £669 £789

iPad mini

iPad mini 5 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB £399 £519
256GB £549 £669
iPad mini 4 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £319 £419
32GB £379 £499
64GB £399 £499
128GB £349 £469
iPad mini 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £329 £379
64GB £339 £439
128GB £419 £519
iPad mini 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £219 £319
32GB £239 £359
64GB £319 £419
128GB £399 £499
iPad mini Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £229 £299
32GB £319 £419
64GB £399 £499

iPad Air

iPad Air 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB £479 £599
256GB £629 £749
iPad Air 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £349 £449
32GB £379 £499
64GB £429 £529
128GB £469 £589
iPad Air Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £299 £399
32GB £339 £439
64GB £399 £499
128GB £479 £579

iPad

iPad (7th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB £349 £479
128GB £449 £579
iPad (6th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB £319 £449
128GB £409 £539
iPad (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB £299 £429
128GB £389 £519
iPad (4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £329 £379
32GB £419 £519
64GB £499 £599
128GB £579 £679
iPad 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB £279 £379
32GB £399 £499
64GB £479 £579

These prices apply in the United Kingdom. Fees are in British pounds sterling and include VAT. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.

Learn more about Apple iPad service