iPad Service and Repair

Find out how to get your iPad fixed, how much it costs and how long it will take.

How do I get my iPad fixed?

Choose the service and repair option that’s best for you.

Send it in: Request a box and send your iPad to an Apple Repair Centre.

Bring it in: Set up an appointment at an Apple Store or with an Apple Authorised Service Provider.

Start a service request

How much does it cost?

If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:

  • Your iPad is no longer covered by the Apple warranty or by consumer law.
  • Your iPad screen is broken accidentally.
  • Your iPad has other accidental damage or issues caused by unauthorised modifications. 

A fee will be payable if your iPad issue isn’t covered. This fee will be either:

If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to an excess fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Find out more about AppleCare+

iPad service pricing – United Kingdom

These prices apply to repair or replacement by Apple. Other service providers’ pricing and terms may vary. 

iPad Pro AppleCare+ excess fee Out-of-warranty fee
iPad Pro 12.9-inch (4th generation) £ 39 £ 616.44
iPad Pro 12.9-inch (3rd generation) £ 39 £ 616.44
iPad Pro 12.9-inch (2nd generation) £ 39 £ 566.44
iPad Pro 12.9-inch £ 39 £ 566.44
iPad Pro 11-inch (2nd generation) £ 39 £ 476.44
iPad Pro 11-inch £ 39 £ 476.44
iPad Pro (10.5-inch) £ 39 £ 426.44
iPad Pro 9.7-inch £ 39 £ 366.44
iPad mini AppleCare+ excess fee Out-of-warranty fee
iPad mini 5 £ 39 £ 292.44
iPad mini 4 £ 39 £ 292.44
iPad mini 3 £ 39 £ 292.44
iPad mini 2 £ 39 £ 206.44
iPad mini £ 39 £ 206.44
iPad Air AppleCare+ excess fee Out-of-warranty fee
iPad Air 4 £ 39
£ 396.44
iPad Air 3 £ 39 £ 366.44
iPad Air 2 £ 39 £ 292.44
iPad Air  £ 39 £ 246.44
iPad AppleCare+ excess fee Out-of-warranty fee
iPad 8th generation £ 39 £ 246.44
iPad 7th generation £ 39 £ 246.44
iPad 6th generation £ 39 £ 246.44
iPad 5th generation £ 39 £ 246.44
iPad 4th generation £ 39 £ 292.44

Prices are in British pound sterling and include VAT. Out-of-warranty prices also include a £ 7.44 delivery fee. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.

Identify your iPad model

Is your iPad covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee.

If you don't have AppleCare+, the out-of-warranty fee for that type of repair will be payable.

Model Accidental damage (AppleCare+ fee)
All eligible iPad models £ 39

Not sure if you're covered? Check if you have AppleCare+ cover by entering your iPad serial number. 

Find out more about AppleCare+

iPad battery and power – United Kingdom

Battery service costs

If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+ or consumer law, we'll service your iPad or Apple Pencil at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer an out-of-warranty battery service for a fee.

If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product's battery holds less than 80 per cent of its original capacity. We might need to test your product to find the cause of your battery issue.

Battery service In warranty or with AppleCare+ Out of warranty
All eligible iPad models £0 £ 99
Apple Pencil (1st and 2nd generation)  £0 £ 25

All prices are in British pound sterling and include VAT. We'll add a £ 7.44 delivery fee if your repair needs to be delivered and isn't covered under warranty or AppleCare+.

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximise the life of your iPad battery.

If your iPad won't turn on or if the screen turns black, follow these steps to see if they resolve the issue. Your iPad might not require service.

Start a service request

Screen repair

If your iPad screen is accidentally broken, you have the option of replacing your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty or by consumer law. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty and consumer law.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ cover.

If you have AppleCare+, it gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Request service
Find out more about AppleCare+ for iPad

How long will it take?

Depending on the type of service, your repair might take up to 5 working days. If your iPad was engraved by Apple, it could take up to 10 working days.

After we have received your iPad, you can check the status of your repair.

Apple accessories

Apple-branded accessories, including the cable and power adapter, are covered by the Apple One-Year Limited Warranty for accessories and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. 

The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use one of the incidents of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories, or you can pay the out-of-warranty service fee.

Accessory AppleCare+ incident fee Out-of-warranty service fee
Apple Pencil (2nd generation) £ 25 £ 99
Apple Pencil £ 25 £ 75
Accessory AppleCare+ incident fee
Smart Keyboard (all models)  £ 25

All prices are in British pound sterling and include VAT. We'll add a £ 7.44 delivery fee if we need to ship your Apple Pencil. 

Replace or repair your Apple Pencil 

What to expect

Before you send your iPad to us, make sure that you back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.

After we have received your iPad, we’ll send you information about repair, replacement and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.

Read the Apple Privacy Policy

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare plan.

See the iPad Express Replacement Service page