iPad Repair - Other Repairs

Find out how to get repair service for your iPad.

Other Repairs

Check for answers to other questions and issues by searching Apple Support articles or getting tips from our iPad support community. If you've determined the issue is with your iPad, like the touchscreen is not responding or won't turn on, we can help.

Request iPad service

Click or tap below to start a service request and see your service options, which include sending us your iPad, chatting with Apple Support, and more.

How long will it take?

After you send in your iPad for service, you'll receive a replacement or your repaired iPad within five business days. A replacement iPad will be new or equivalent to new in both performance and reliability. If your iPad was engraved by Apple, it could take up to two weeks.

What does it cost?

Repair and replacement costs depend on your iPad model and your coverage under warranty, consumer law, or an AppleCare product.

Have AppleCare+?

AppleCare+ covers two incidents of accidental damage each with a £39 excess fee. You can also use our Express Replacement Service to get a replacement even before sending us your iPad. You can check if you have AppleCare+ by entering your iPad serial number.

About consumer law

Separate from your Apple One Year Limited Warranty and AppleCare product benefits, the EU statutory warranty provides additional coverage for your iPad. Learn more about your consumer law rights.

Out-of-warranty cost:

iPad mini, iPad mini 2: £186.44

iPad, iPad 2, iPad Air: £236.44

iPad 3rd generation, iPad 4th generation, iPad mini 3, iPad mini 4, iPad Air 2: £276.44

iPad Pro 9.7-inch: £356.44

iPad Pro 12.9-inch: £556.44

Fees are in British pounds sterling and include VAT and a £7.44 shipping fee.

Note: Accidental damage isn't covered under the Apple One Year Limited Warranty.

Make sure you back up your iPad before you send it to Apple or bring it to an Apple Retail Store.