HomePod Service and Repair

Find out more about HomePod service options, warranty and pricing in the United Kingdom.

How do I get service for my HomePod?

Set up an appointment at an Apple Store or an Apple Authorised Service Provider. When you get service, bring your iPhone with you and make sure you know your Apple ID and password. Depending on where you get service, you might be able to check the status of your repair online.

Or contact us and we'll send you a box for your HomePod. Reset your HomePod to factory settings and remove it from the Home app. Then ship your HomePod to us and we'll return it to you as quickly as possible.

Start a service request
Troubleshoot issues with your HomePod
Reset your HomePod to factory settings

How much does it cost?

If your HomePod issue is covered under warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty if your HomePod is no longer covered by the Apple warranty, or your HomePod has accidental damage or issues caused by unauthorised modifications.

If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to an excess fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Find out more about AppleCare+

Model AppleCare+ excess fee Out-of-warranty service fee
HomePod £ 29
£ 268.44
HomePod mini £ 15 £ 86.44

The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. All prices are in British pounds sterling and include VAT. Out-of-warranty fees include a delivery fee of £ 13.44 for HomePod or £ 7.44 for HomePod mini.

Is your HomePod covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Model AppleCare+ excess fee
HomePod £ 29
HomePod mini £ 15

Not sure if you're covered? Check whether you have AppleCare+ cover by entering your HomePod’s serial number.

Find out more about AppleCare+

Express Replacement Service

If you need to replace your HomePod immediately, the Express Replacement Service offers speedy delivery. We can send you a replacement HomePod straight away with delivery materials and instructions. Return your original HomePod to us within 10 business days of your request to avoid paying the full replacement value for HomePod.

The Express Replacement Service is only available for AppleCare+ customers. The service delivers your replacement HomePod faster, but it doesn't cover any costs for your product, such as service fees or the replacement value. When we get your original device, we'll determine those costs. Meanwhile, you can start using your replacement HomePod.

When you request the Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:

  • Your repair is covered under warranty, an AppleCare plan or consumer law
  • We receive your original product within 10 business days

If we receive your HomePod and find that it has been severely damaged in an accident, or it's inoperable due to unauthorised modifications, you'll pay the full replacement value.

Model Replacement value
HomePod £ 279
HomePod mini £ 99

All prices apply in the United Kingdom. These fees are in British pounds sterling and include VAT. Your replacement HomePod will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.