Log errors in Apple School Manager
In Apple School Manager, you can read log files to learn what has been completed and to spot errors. If an activity completes successfully, the log message is UPDATED. If an activity fails to complete, the log file generates messages to help you understand how to correct the error. Below are the description and actual log messages, their classification and their associated activity. Search for these messages in the log file when an activity fails.
Log Message | Classification | Description | Associated activity |
|---|---|---|---|
NOT_ENOUGH_PRIVILEGE | WARNING | No privilege. | Create sign-in information. Create verification codes. Set password policy. Assign a role and location to an account. Delete an account. Deactivate an account. Reactivate an account. Add students to classes. Delete classes. Change class location. Edit a Managed Apple ID. |
OPERATION_NOT_ALLOWED | WARNING | Active account. | Delete an account. Reactivate an account. |
OPERATION_NOT_ALLOWED | WARNING | New and synced account. | Delete an account. |
OPERATION_NOT_ALLOWED | WARNING | Inactive account. | Create sign-in information. Create verification codes. Set password policy. Assign a role to a location. |
NOT_FOUND | WARNING | Deleted or claimed account. | Create sign-in information. Create verification codes. Set password policy. Assign a role to a location. Delete an account. Deactivate an account. Reactivate an account. |
NO_EMAIL | WARNING | No email on file. | Create sign-in information. Create verification codes. |
EMAIL_UNAVAILABLE _AS_MAID | WARNING | Email unavailable as Managed Apple ID. | Roster sync. |
USERNAME_CONFLICT_WITH _EXISTING_APPLE_ID ISSUE | WARNING | An Apple ID is already in use. | Email unavailable as Managed Apple ID. |
INTERNAL_ERROR | ERROR | Server error. | Create sign-in information. Create verification codes. |
OPERATION_NOT_ALLOWED _BY_VPP | ERROR | Licences associated with account. | Delete an account. |
NOT_ENOUGH_PRIVILEGE | WARNING | Not a user. | Create sign-in information. Create verification codes. Set password policy. |
OPERATION_NOT_ALLOWED | WARNING | Password policy synced. | Set password policy. |
NOT_ENOUGH_PRIVILEGE | WARNING | Deactivating self. | Deactivate an account. |
OPERATION_NOT_ALLOWED | WARNING | New manual account. | Deactivate an account. |
NOT_FOUND | WARNING | Class deleted. | Add student to classes. |
OPERATION_NOT_ALLOWED | WARNING | Class synced | Add student to classes. Delete classes. Change class location. |
INTERNAL_ERROR INVALID_INPUT | OPERATION_NOT_ALLOWED | Assign devices. | Assign the selected devices. Device in released state. MDM server does not exist. |
INTERNAL_ERROR INVALID_INPUT | OPERATION_NOT_ALLOWED | Reassign and delete server. | Reassign and delete the selected mobile device management (MDM) server. |
INTERNAL_ERROR INVALID_INPUT | OPERATION_NOT_ALLOWED | Unassign devices. | Unassign the selected devices. Device in released state. MDM server does not exist. |
INTERNAL_ERROR INVALID_INPUT | OPERATION_NOT_ALLOWED | Unassign and delete server. | Unassign and delete the selected mobile device management (MDM) server. |
INTERNAL_ERROR INVALID_INPUT | OPERATION_NOT_ALLOWED | Release devices. | Release the selected devices. Device in released state. MDM server does not exist. |
FIRST_NAME_EMPTY LAST_NAME_EMPTY EMAIL_EMPTY | INTERNAL_ERROR OPERATION_NOT_ALLOWED SYNC_SCIM_ACCOUNTS | Sync SCIM accounts. | Sync accounts from Azure AD using SCIM. |