Create or reset user passwords in Apple Business Manager
When new user accounts are created in Apple Business Manager, you must communicate a temporary password to the users. When users sign in for the first time, they must create a new password for their Managed Apple Account.
Temporary passwords
Apple Business Manager creates temporary passwords, which are valid for 90 days. These temporary passwords are for users of the accounts to sign in with their Managed Apple Account, at which point users must change their password. Apple Business Manager never shows the password of an account after it has been changed from the temporary password.
For all Apple Business Manager roles, sign-in always requires that person’s Managed Apple Account password and a six-digit verification code.
Important: Apple devices whose information is uploaded to Apple Business Manager handle authentication differently than devices that are not listed do.
Reset user passwords
If users forget their password, you can reset it. Resetting their password allows them to get a new temporary password, at which time they will have to create a new password for their Managed Apple Account.
Create sign-in information or reset a password for a single user
In Apple Business Manager
, sign in as a user that has the role of Administrator or People Manager.Select Users
in the sidebar, then select or search for a user in the search field. See How to search.Select the user from the list.
Do one of the following:
Select the Create Sign-in button
to create new sign-in information for a user that has not yet signed in with their Managed Apple Account.Select the Reset Password button
to reset the password of a user that has forgotten their password.
Select how you want to send the information to the user.
You can download PDF and CSV files, or you can email the information to the selected user.
Select your method, select Continue, then do one of the following:
If you selected .csv and PDF, select Download and choose from the following:
1-up PDF
: this option creates a single page for each user..csv
: This option creates a .csv file with five columns: the user’s Managed Apple Account; their first, middle and last name; and their information.
If you selected email, Apple Business Manager sends the information to the email address listed in the user’s account details. The user receives an email with their Managed Apple Account and temporary password.
Create sign-in information or reset passwords for multiple users
In Apple Business Manager
, sign in as a user that has the role of Administrator or People Manager.Select Users
in the sidebar, then select or search for users in the search field. See How to search.Select the users from the list.
Select Create next to Create Sign-Ins.
You can download PDF and CSV files, or you can email the information to the selected users.
Select your method, select Continue, then do one of the following:
If you selected .csv and PDF, select Download and choose from the following:
1-up PDF
: this option creates a single page for each user.8-up PDF
: this option creates 8 users per page..csv
: This option creates a .csv file with five columns: the user’s Managed Apple Account; their first, middle and last name; and their temporary password.
If you selected email, Apple Business Manager sends the information to the email addresses listed in the users’ account details. The users receive an email with their Managed Apple Account and temporary password.