Apple TV Service Answer Center

Learn more about Apple TV service options, warranty, and pricing.

How do I get my Apple TV fixed?

Apple offers many ways to get support and service for your Apple TV. Choose the one that’s best for you.  If you’re having issues with setup, AirPlay, or the App Store, you can start by reading our support articles.

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your product’s serial number, your Apple ID, and your password.

Find your product’s serial number
Start your support request

Send it in

Contact us and we’ll send you a box for your Apple TV. You can ship it to us and we’ll replace it as quickly as possible.

Start a service request

Bring it in

To get help in person, contact an Apple Authorized Service Provider or make an Apple Store appointment online. Make sure you know your Apple ID and password before your appointment.

Find an Apple Authorized Service Provider
Make an Apple Store appointment

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your product, you might need to replace it.

Check your warranty coverage

How long will it take?

Repair source 

Approximate time 

Send to Apple

5 business days

Bring to an Apple Authorized Service Provider

Ask your service representative

Bring to an Apple Store

Up to 5 business days

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

Our Limited Warranty covers your product and Apple-branded accessories against defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Can I buy additional coverage for my Apple TV?

AppleCare Protection Plan gives you expert telephone support and additional hardware service options for up to two years from the day you bought your Apple TV. You can buy the AppleCare Protection Plan within one year of the original date that you bought your Apple TV.

You may also have consumer law rights. Apple Limited Warranty and AppleCare Protection Plan benefits are in addition to your rights under consumer law.

Learn more about AppleCare Protection Plan for Apple TV

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your Apple TV is over one year old
  • Your Apple TV has an issue that’s not covered under warranty or consumer law, like accidental damage or unauthorized modifications

We charge for out-of-warranty service.  If we find an issue with your Apple TV, we might be able to fix it or replace it with an Apple TV that’s new or equivalent to new in both performance and reliability. Contact your service representative for details.

Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service for your remote

Apple TV 4th generation includes a remote with a rechargeable battery. If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. 

We might need to test your accessory to find the cause of your battery issue. If your Siri Remote isn't covered, we can service or replace it for a fee.

You get an additional benefit if you have an AppleCare Protection Plan. If your battery can hold only 80 percent or less of its original capacity and it's covered by your AppleCare plan, we'll service your accessory at no charge. 

See Apple out-of-warranty battery pricing
Learn how to preserve battery life

Apple accessories

The Apple-branded accessories that come in the box with your Apple TV are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Get ready for Apple TV service

  • Make sure you know your Apple ID and password, and your Apple TV serial number.
  • Keep your cables and other accessories when you get service for your Apple TV.

Read the Apple privacy policy

After service

When you get your Apple TV back from service, sign into the App Store with your Apple ID. If we reset or replaced your Apple TV during service, you’ll need to download your apps again.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. We offer this coverage whenever you get service from us or from an Apple Authorized Service Provider.

Set up your Apple TV