Find out how to send your Apple Watch to Apple using Express Replacement Service from the United States and Canada

Here's how to send your Apple Watch back to Apple after you've received a replacement.

Send your Apple Watch to Apple

  1. Remove the pre-applied top label from the box (that’s your copy). Make sure the return postage label remains on the box.

  2. Find the name of the courier on the return postage label.

  3. Visit the courier’s website to schedule a pick-up or find a drop-off location.

  4. Get a receipt from the courier.

  5. After a few days, check that Apple has received your product.

Find out how to send your Apple Watch to Apple in Europe and Asia-Pacific

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NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), will be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies that the buyer has under other laws.
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