If you can't redeem your promotion for an Apple subscription

If you experience an issue when trying to redeem your promotion or free trial for Apple TV+, Apple Fitness+, Apple Music or Apple Arcade, try these steps.

Make sure you're eligible

To see if the promotional trial is still current, visit apple.com/uk/promo. Most offers are only available for a limited time. To make sure the device or subscription that you've purchased qualifies for the offer, read the terms and conditions.

If your offer isn't listed, it may have come from another company. Contact that company for help with redeeming the offer.

Check whether you or a family member have already redeemed the offer

If you or a family member have already redeemed the offer, you can't redeem it again.

Update the software on your device

Update to the latest version of iOS or iPadOSmacOS, watchOS or tvOS. Then try to redeem the promotion again.

Sign in on the eligible device

To redeem some promotions, you need to sign in with your Apple ID on the eligible device. Then try to redeem the promotion again.

If your eligible device is a Mac and you've just set it up, you may need to wait at least four hours for the offer to appear.

Contact Apple Support

If you’ve tried these steps and still can't redeem the offer, contact Apple Support.

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