How to send your AirPods to Apple for service from the United States and Canada
Here's how to send your AirPods to Apple for service.
Need a different country or region?
Pack your AirPods using the packaging materials included
Before returning your AirPods, please wipe them clean and remove any debris.
Put your AirPods in the case. Whatever the issue, both AirPods and the charging case must be returned for service.
If you're sending AirPods Pro, remove the ear tips and keep them in a safe place to use with your AirPods Pro after service. To remove an ear tip, pull firmly at the base where the ear tip is attached to the AirPod.
Put the case in the white box.
Put the white box in the brown delivery box.
Close the brown delivery box.
Tape the brown delivery box closed with the tape provided.
Apply the battery sticker to the bottom of the brown delivery box.
Remove the top label from the box. This is your receipt. Make sure the return shipping label remains on the box.*
*Apple is not responsible for any damage sustained during delivery.
Send your AirPods to Apple
Find the name of the courier on the return shipping label.
Visit the courier's website to schedule a pick-up or find a drop-off location.
Ask the courier for a receipt.
Use your AirPods after service
Record the serial number of your replacement Apple product. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement product where available.
© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, AirPods and iTunes are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to get this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
