If your AirPods Pro (1st generation) make crackling or static sounds
Follow these steps.
Make sure you have the latest software on your connected iPhone, iPad, iPod touch or Mac.
Check that your connected device is nearby and that there are no obstructions and no wireless interference between you and your device.
Listen to audio from a different app to see if the app is causing the issue.
If you still experience sound quality issues – or if the issues increase in loud environments, with exercise or while talking on the phone – refer to AirPods Pro Service Programme for Sound Issues.
Need more help?
Tell us more about what’s happening and we’ll suggest what you can do next.
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