Find out how to send your AirPods Pro earbud back to Apple using Express Replacement Service from Europe
Here's how to send your AirPods Pro earbud back to Apple after you've got a replacement.
Send your AirPods Pro earbud to Apple
If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.
If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or find a drop-off location. Customers in Russia should schedule a collection online. In Norway, if your replacement product was delivered by your local post office, please return your original product via your local post office using the provided pre-paid UPS return label.
Ask the courier for proof of collection.
After a few days, check that Apple has received your product.