If your songs are greyed out

If you subscribe to Apple Music or iTunes Match, you can turn on Sync Library on each of your devices to access your music library across your devices. If you see songs that are greyed out and can't be played after you've turned on Sync Library, follow the steps below.

If all or most of your music is greyed out

Sync Library may be turned off or unable to connect to the internet on one of your devices. Check the following:


If a song is greyed out but you can still play it

Open the Apple Music app on your Mac or iTunes on your PC. Under Library, click Songs and make sure there's a tick next to the song.

If you can't see tick boxes next to your songs:

  1. Open the Apple Music app or iTunes.
  2. On your Mac, go to the menu bar and choose Music > Preferences. On your PC, choose iTunes > Preferences.
  3. Click the General tab.
  4. Select "Songs list tick boxes".
  5. Click OK.
  6. Under Library, click Songs and make sure there's a tick next to every song. If there isn't, select the box next to a song to see a tick.


If it's taking a long time to upload your music library

If most of your music was imported from sources other than Apple Music, or you have a large music library, it might take more time for your music library to upload.

Make sure your computer is authorised so that any music you previously purchased from the iTunes Store can be uploaded. Then follow these steps:

  1. Connect your Mac or PC to the internet.
  2. Open the Apple Music app or iTunes.
  3. On your Mac, make sure Sync Library is turned on. On your PC, make sure iCloud Music Library is turned on.
  4. Keep the Apple Music app or iTunes open until your music library has finished uploading.

If a song is still greyed out after your music library has been uploaded, import a new copy of the song into your music library. Then in the Apple Music app or iTunes, go to the menu bar and choose File > Library > Update Cloud Library.


If a song can't be uploaded with Apple Music or iTunes Match

If you see  next to a song, that song might not be eligible for upload. Find out why.


If a song isn't available in Apple Music

Some songs or albums might be greyed out because they're not currently available on Apple Music. Here are some reasons why:

  • Artists and content providers might release some songs from an album in advance, but not all of them. If you add the entire album to your library, the songs will become available as they're released.
  • Artists and content providers might change or remove music from the Apple Music catalogue. Search Apple Music to see if that song is available under a different name or file. If it is, add the song to your library so it's no longer greyed out.
  • The song might not be available in your country or region and will appear in grey text when you search for it in Apple Music.
  • If an explicit song is greyed out, you might have restrictions turned on for your device. You can use Screen Time on your iPhone, iPad or iPod touch, or Screen Time on your Mac to turn off restrictions. You can also add the clean version from Apple Music to your library.


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