When you download a configuration profile from a website or email message in iOS 12.2 or later or iPadOS, including profiles to enrol in Mobile Device Management, you'll need to go to the Settings app to install it. If a profile isn't installed within eight minutes of it being downloaded, it'll be deleted automatically.
Install a profile
After you've downloaded a profile,* you'll see the message Profile Downloaded or Enrol in [organisation name]. To install the profile, follow these steps:
- Open the Settings app.
- Tap Profile Downloaded or Enrol in [organisation name].
- Tap Install in the top right-hand corner, then follow the onscreen instructions.
* You can only have one profile ready to install at a time. For example, if you download a profile but don't install it, and then download a second profile, only the second profile will be available to be installed.