How to send your Apple Watch to Apple for a service from the Asia-Pacific region

If you need a repair for your Apple Watch, find out how to prepare and return your device to Apple.

Need a different country or region?

Before you send in your Apple Watch

1. Unpair your Apple Watch (if possible). When you unpair, your iPhone will try to create a backup of your Apple Watch. After your device has been returned from a service, you can use the backup to restore your Apple Watch.

2. Remove the band from your Apple Watch.

   

Pack your Apple Watch

Customers in Australia and Japan may proceed to the Send your Apple Watch to Apple section.

1. Place your Apple Watch into the small box. Don’t include the band, Link Bracelet or other accessories in the box. If you include extra items, we will be unable to return them to you.

   

2. Fold down the top of the small box. You should be able to see the face of your Apple Watch through the clear window in the top of the box.

3. Place the lid on the small box.

   

4. Place the small box into the postage box.

   

5. Fold down and secure the lid of the postage box.

   

6. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

Send your Apple Watch to Apple

Choose your country or region:

Australia

You'll be provided with a link to a shipping label to print at home. Return your product to Apple using the postage label.

1. Print the shipping label that Apple provided when you requested the service.

2. Take your postage label and unpackaged Apple Watch to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.

3. Australia Post will package your product and provide you with a receipt to confirm your product return. Don’t include the band, Link Bracelet or other accessories in the box. If you include extra items, we will be unable to return them to you.*

4. Your Apple Watch will be serviced as quickly as possible. You can check the status of your service request online.

Japan

The courier will bring a box to collect your product for the service.

1. Hand your Apple Watch to the courier. Don’t include the band, Link Bracelet or other accessories when you hand your Apple Watch to the courier. If you include extra items, we will be unable to return them to you.*

2. In a few days, check that Apple has received your product.

Malaysia

The courier will bring a box to collect your Apple Watch for the service.

1. Package your Apple Watch in the box and seal the box with the provided tape. Don’t include the band, Link Bracelet or other accessories in the box. If you include extra items, we will be unable to return them to you.*

2. Paste the Return Airway Bill (AWB) on the box, and make sure the Return AWB label completely covers the original AWB label.

3. The courier will wait for up to 10 minutes for you to prepare and pack your device.

4. If you’re unable to pack your device within the 10-minute time frame, the courier will depart without the package. After you’ve finished packing your device, make arrangements for the courier to collect your device by calling the GD Express Malaysia Customer Service hotline on 03-7787-6776, Monday to Friday 08:30 to 17:30, or Saturday 08:30 to 12:30. You will be asked to provide customer service with the Return AWB number from the pre-printed AWB provided in the box.

5. Hand the packaged product to the courier.

6. After courier pick-up, you can track your shipment at https://www.gdexpress.com/malaysia/e-tracking/.

New Zealand

You will receive a kit that contains everything you need to return your product to Apple.

1. Remove the TNT postage label from the box. Next to the barcode on the postage label, look for the consignment number, which begins with “GE”. Make a note of the number.

2. Put the packaged Apple Watch in the TNT satchel and seal the satchel. Don’t include the band, Link Bracelet or other accessories in the satchel. If you include extra items, we will be unable to return them to you.*

3. Place the postage label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

• Use the subject line “Apple collection – Apple Watch” followed by the TNT consignment number.

• In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

• Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and mention that you are using a pre-paid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Your Apple Watch will be serviced as quickly as possible. You can check the status of your service request online.

Use your Apple Watch after service

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.

Find out how to use your Apple Watch after a service.