How to send your HomePod to Apple using Express Replacement Service from Europe

Here’s how to send your HomePod back to Apple after you’ve received a replacement.

Need a different country or region?

Send your HomePod to Apple

1. If a return delivery label is included, place it on the outside of the packaging. If applicable, make sure the return delivery label completely covers the old delivery label or remove the old delivery label before applying the new delivery label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or to find a dropoff location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. Check that Apple has received your product, in a few days.

Use your replacement HomePod

1. Make note of your new HomePod serial number. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

2. Set up and use your new HomePod.