If you can’t set up HomePod

Find out what to do if you can’t set up HomePod or see an error message during setup.

If you see the following while setting up HomePod:

  • A blank white screen after you have selected your HomePod location
  • Wi-Fi incompatible error
  • "Setup Failed" with an error code. For example, -6722

Try the steps below, then try to set up HomePod after each step. If you can't see the HomePod Setup Assistant, put your iOS or iPadOS device to sleep, then wake it. Go to the Home Screen, and hold your iOS or iPadOS device next to your HomePod. Then wait for the setup screen to appear.

Make sure your device has been updated to the latest version of iOS or iPadOS and has the Home and Music app

Make sure your iPhone, iPad or iPod touch has been updated to the latest version of iOS or iPadOS. Also check that the Music app and Home app are installed on the device that you're using to set up HomePod. If you deleted either of these apps, follow these steps to redownload the app:

  1. On your iPhone, iPad or iPod touch, go to the App Store.
  2. Search for the app. Make sure you enter the exact name of the app. For example, Apple Music.
  3. Tap  to restore the app.

Check your Wi-Fi connection

Check that two-factor authentication is turned on for your Apple ID and iCloud Keychain is turned on

  • To check whether two-factor authentication is turned on, go to Settings > [Your Name] > Password & Security. If two-factor authentication isn't set up, select the option to enable it and follow the steps.
  • To check whether iCloud Keychain is turned on, go to Settings > [Your Name] > iCloud. Scroll down and check that Keychain is on. If it isn't, tap Keychain and turn it on. If prompted, follow the steps to set up iCloud Keychain.

Check the Home app

If you already have HomeKit accessories or scenes, follow these steps:

  • Make sure the device you're using to set up HomePod is the one you used to set up the Home.
  • Open the Home app on your iOS or iPadOS device and check that you see your accessories and scenes. If you see a message that says loading accessories and scenes, wait for the Home app to finish loading. If the Home app stays in a loading state for 30 minutes or longer, you should see an option to erase and reset the Home app. If you reset the Home app, you’ll need to set up your HomeKit accessories and scenes again.

Still need help?

If you still can't set up HomePod, contact Apple Support.

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