If HomePod isn't responding

Find out what to do if you can’t use "Hey Siri" or connect to Wi-Fi, or you have another issue using HomePod or HomePod mini.

Make sure HomePod is turned on

Make sure HomePod is plugged in to power. Then tap the top of HomePod. If you hear music, HomePod is turned on. You can also say "Hey Siri". If Siri responds, HomePod is turned on.

Another way to check is to open the Home app on your iPhone, iPad, iPod touch or Mac and tap or click the HomePod tile. If music plays, HomePod is turned on. 

 

Check for alerts in the Home app

If HomePod can't connect to your home Wi-Fi network, access your Apple ID or there’s another issue, you’ll see an alert with details about the issue in the Home app. To see more information about the alert, press and hold or double-click HomePod in the Home or Rooms tab.

Check your Wi-Fi connection

In iOS 12 and later, HomePod will automatically connect to the same Wi-Fi network as your iPhone, iPad or iPod touch. If you've recently changed your Wi-Fi password or moved HomePod to a new location, wait a few seconds, then ask Siri a question to see if HomePod is connected to Wi-Fi.

HomePod doesn’t support captive or subscription networks. If you set up HomePod to use one of these networks, you’ll need to reset HomePod and set it up again on a different Wi-Fi network.

 

If "Hey Siri" isn't responding

Touch and hold the top of HomePod and say "Turn on Hey Siri".

If HomePod is connected to Wi-Fi but isn't responding to "Hey Siri", open the Home app. On iPhone, iPad or iPod touch, press and hold HomePod. On Mac, double-click HomePod. Then scroll down and check that Listen for "Hey Siri" is turned on.

Find out more about changing the settings for Siri on HomePod.

 

Restart HomePod

Open the Home app on your iPhone, iPad, iPod touch or Mac. On iPhone, iPad or iPod touch, press and hold HomePod. On Mac, double-click HomePod. Scroll down and tap or click Reset HomePod, then select Restart HomePod.

 

Remove HomePod from the Home app

Open the Home app on your iPhone, iPad or iPod touch that's signed in with the Apple ID used to set up HomePod. On iPhone, iPad or iPod touch, press and hold HomePod. On Mac, double-click HomePod. Scroll down and tap or click Reset HomePod, then tap or click Remove Accessory. 

 

Reset HomePod

If you can’t remove HomePod from the Home app, you can reset it to factory settings manually.

Get help

If you still have issues using HomePod, contact Apple Support.

Published Date: