If an ‘Accessory may not be supported alert’ appears on your Apple device
This alert may appear when your accessory is damaged, isn't Apple-certified or supported by your device, or your device has a damaged or dirty port. Find out what to do next.
Update to the latest version of iOS
Some accessories may require the latest version of iOS. Make sure you update to the latest version of iOS.
Make sure the accessory is compatible
If this is the first time you've tried using the accessory, make sure it works with your device. Some accessories only work with certain models of iPhone, iPad or iPod touch. If you're not sure, contact the manufacturer.
Check the connections
Disconnect and reconnect the accessory to clear the alert. If the alert continues to appear, check the connectors on the accessory and your device for damage or debris. If necessary, gently remove the debris and clean the connectors on your device.
Find out more
If this alert appears and you don’t have any accessories connected, you may need a service. Get a service.
Find out what to do if your device won’t charge.