Make sure your iPhone or iPad model supports Face ID. Then follow these steps. After each step, see if you still need help.
Check for updates
Make sure your iPhone or iPad is updated to the latest version of iOS.
Check your Face ID settings
To check your Face ID settings, go to Settings > Face ID & Passcode. Make sure that Face ID is set up and that the features you’re trying to use Face ID with are turned on.
Make sure nothing is covering the TrueDepth camera
Make sure the TrueDepth camera on your iPhone or iPad isn't covered with a case or screen protector. Also, check if there’s residue or dirt covering the TrueDepth camera.
If you're using an iPad in landscape orientation, make sure your finger or palm isn't covering the TrueDepth camera. If it is, you might see an alert at the top of the screen that says 'Camera covered' with an arrow pointing at the TrueDepth camera.
Make sure nothing is covering your face
Make sure your eyes, nose and mouth are fully visible to the TrueDepth camera. Face ID doesn't work if anything is covering your mouth and nose, such as a face mask. If you're wearing a face mask, you'll be asked to enter your passcode automatically after swiping up.
Face ID works with many sunglasses. If you're wearing sunglasses designed to block certain types of light, your sunglasses might be blocking the infrared light used by the TrueDepth camera. Try using Face ID without your sunglasses.
Make sure you're facing the TrueDepth camera
Face ID only works on iPhone when it's in portrait orientation and you’re facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.
The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is lying on a surface or you're holding it in a natural position, make sure your iPhone or iPad is an arm’s length or less (25-50cm/10-20 inches) from your face.
Restart your device
Add an alternative appearance
For most users, Face ID will learn continuously as they change. If you have an appearance that can look vastly different, you can set up an alternative appearance so Face ID still recognises you. You can't create a new appearance if you're wearing a face mask.
To set up an alternative appearance:
- Go to Settings > Face ID & Passcode. If asked, enter your passcode.
- Tap Set Up an Alternative Appearance.
- Look straight into your iPhone or iPad and place your face inside the frame.
- Gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.
- When you've finished the first Face ID scan, tap Continue.
- Gently move your head to complete the circle for a second time.
- When Face ID setup is complete, tap Done.
Reset Face ID
If you need to enter your passcode
You might need to enter your passcode or Apple ID instead of using Face ID in these situations:
- You're wearing a face mask.
- The device has just been turned on or restarted.
- The device hasn’t been unlocked for more than 48 hours.
- The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last four hours.
- The device has received a remote lock command.
- After five unsuccessful attempts to match a face.
- After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.