Get your Apple Watch ready for a service

Here's how to protect your information and save time before you send in your Apple Watch or drop it off for a service.

Before you send us your Apple Watch

If your device won't turn on or respond, complete as many of these steps as possible.

Unpair your Apple Watch

When you unpair, your iPhone will try to create a backup of your Apple Watch. After your device has been returned from a service, you can use the backup to restore your Apple Watch.

Follow these steps to unpair your devices:

  1. Keep your Apple Watch and iPhone close together. 
  2. Open the Apple Watch app on your iPhone and tap the My Watch tab.
  3. Tap your watch's name at the top of the screen. 
  4. Tap the Info button  next to the device you want to unpair. 
  5. Tap Unpair Apple Watch. For cellular models, tap Remove [Carrier] Plan. 
  6. Enter your Apple ID password. If you have forgotten your Apple ID password, you can reset it
  7. Tap again to confirm. 

If you don't have your iPhone but your Apple Watch is working, you can erase all content and settings on your Apple Watch. On your Apple Watch, tap Settings > General > Reset > Erase all Content and Settings. For cellular models, tap Erase All to remove your plan. 

Remove your Apple Watch band

Your Apple Watch band and any other accessories you send in won't be returned to you, so please remove them before sending your Apple Watch in for service.

Find out how to remove your band. If you have a Link Bracelet band, remember to separate the links before you remove the band.

Send in your Apple Watch

If you have arranged a repair request, you should have already received instructions about how to send in your Apple Watch. If you have already received a replacement Apple Watch, follow these steps to set it up

If you haven't set up a repair request, choose from the service options available in your area: make a reservation at an Apple Store, find an Apple Authorised Service Provider or set up mail-in repair. Arrange a service for your Apple Watch.

It may take 3-5 days for your Apple Watch to be returned to you after a service.

Before you drop off your Apple Watch

You may want to make an appointment before you go to a service location, such as an Apple Store, Apple Authorised Service Provider or operator. You may need to sign in with your Apple ID to make a reservation. 

Get ready for a service

Follow these steps. If your device won't turn on or respond, complete as many of these steps as possible:

  1. Update your Apple Watch to the latest version of watchOS.
  2. Update your iPhone to the latest version of iOS.
  3. Back up your iPhone. Your iPhone backup also includes a backup of your Apple Watch
  4. Charge both your iPhone and your Apple Watch. 

When you go in for a service, make sure you bring these things with you:

  • Your Apple Watch
  • The iPhone you use with your watch
  • The power cables and adapters   
  • Your Apple ID and password (for some repairs, you will need your Apple ID password to erase your device and turn off Find My iPhone).
  • Your sales receipt (if possible, in case your service requires proof of purchase)
  • A form of personal identification, such as a driving licence, passport or other government-issued ID

Drop off your Apple Watch

When you arrive at the shop, a technician will inspect your device. If your device needs to be sent to an Apple Repair Centre for a service, you'll need to unpair it. When you unpair, your iPhone will try to create a backup of your Apple Watch. After your device has been returned from a service, you can use the backup to restore your Apple Watch.

It may take 3-5 days for your Apple Watch to be returned to you after a service.

Need help?

Contact Apple Support for more information.

Published Date: