If Touch ID isn't working on your iPhone or iPad

If you can't unlock your iOS device using Touch ID, can't enrol a fingerprint or you're asked to enter your passcode, learn what to do.

Follow these steps. Try using Touch ID after each step:

  1. Make sure you have the latest version of iOS.
  2. Make sure your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
  3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
  5. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
  6. Try enrolling a different finger.

Still not working?

If the previous steps didn't help, you see 'Failed – unable to complete Touch ID setup', or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Retail Store or Apple Authorised Service Provider, or contact Apple Support:

  • You can't turn on Touch ID
  • Touch ID is dimmed or greyed out

If you need to enter your passcode

You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:

  • You just restarted your device
  • Your fingerprint isn't recognised five times in a row
  • You haven't unlocked your device in over 48 hours 
  • You just enrolled or deleted fingerprints
  • You're trying to open Touch ID & Passcode in the Settings menu
  • You used Emergency SOS.

* Moisture, lotions, sweat, oils, cuts or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercise, showering, swimming, cooking or other conditions or changes that affect your fingerprint.

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