If you see “Your iPhone battery may need to be serviced”

Find out what to do if you see this notice in Settings > Battery.

What the notice says

If your iPhone uses iOS 10.2.1 to iOS 11.2.6, this notice may appear in Settings > Battery: “Your iPhone battery may need to be serviced”.

If your iPhone uses iOS 11.3 or later, refer to iPhone battery and performance to find out more about how to check your battery’s health.

Battery settings in iPhone

Why the notice appears

Using diagnostics in iOS, we’ve detected that the battery in your iPhone may need to be replaced. When a battery gets closer to the end of its lifespan, the amount of charge and the ability to provide power reduces. As a result, a battery may need to be charged more and more frequently and your iPhone might experience unexpected shut-downs.

This isn’t a safety issue; it’s just to let you know that your battery may need to be replaced. You can continue to use your iPhone until you have your battery checked. In the meantime, you may notice longer app launch times, lower frame rates while scrolling and other reductions in performance.

All rechargeable batteries are consumables and have a limited lifespan, eventually needing to be serviced or recycled. There are various factors that can affect the performance and lifespan of your device’s battery, including the number of charge cycles, chemical ageing of your battery and exposure to extreme heat or cold. Find out more about maximising battery life and lifespan.

Get further assistance

To get help with a battery replacement, contact Apple Support for service options.

Apple’s one-year warranty, AppleCare+ and consumer law include service coverage for a defective battery. If your battery doesn’t have service coverage, Apple offers a battery replacement service for a fee.

* Some counterfeit and third-party batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery, we recommend visiting an Apple Store or Apple-authorised Service Provider

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