If you see error -5000, -69, 13010 or 13014 when you sync music from your Mac

Find out what to do if you can't sync music from iTunes or Finder on your Mac to your iPhone, iPad or iPod touch.

When you use iTunes or Finder to sync music to your iPhone, iPad or iPod touch, you may see an alert message. The message may say that your device "cannot be synced" or that iTunes or Finder can't copy a specific song to your device. The message may also include one of these error numbers:

  • Error -5000
  • Error -69
  • Error 13010
  • Error 13014

Try the steps below to resolve the issue.

Update your software

Make sure your Mac is running the latest version of macOS and your iPhone, iPad or iPod touch is running the latest version of iOS or iPadOS. If you're using macOS Mojave or earlier, make sure you have the latest version of iTunes. Then try to sync again.


Consolidate the media files in your music library

The media files in your music library may be stored in several locations. Consolidate your files to make sure the content is stored in one location, then try to sync again.

Consolidating your files can correct permissions and simplify the syncing process.


Check for issues with third-party security software

Some third-party software, including security software, can interfere with the sync process between your computer and your device. Change your security software's setup and then try to sync again.


If you still see the error

In some cases, there may be an issue with specific songs you're trying to sync. To identify the songs:

  • See if the error message includes which songs are causing the issue.
  • Only sync a few songs at a time, adding more until the issue occurs again.

For issues with songs you've bought from the iTunes Store, you can delete and then re-download them. You can also download them directly to your iPhone, iPad or iPod touch.

There may be an issue with songs you've copied from a CD or didn't buy from the iTunes Store. In this case, delete the songs and then import them again from the original source.


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