If your music library shows incorrect details with iTunes Match or Apple Music, and you previously cancelled an iTunes Match subscription

A small number of customers who previously used and cancelled iTunes Match might see incorrect artist, album, song, and artwork details in iTunes Match or Apple Music.

This article has been archived and is no longer updated by Apple.

If you see incorrect artist, album, song, and artwork details in iTunes Match or when you join Apple Music, and you previously used and cancelled a subscription to iTunes Match, you can repair the information using the steps below. You must follow the steps in order on all of your computers and iOS devices that you use with iTunes Match or Apple Music. 

Repairing your song details requires that we clear your iCloud Music Library, correct the details in your iTunes library on your computer, and then add the songs back to your iCloud Music Library. This process doesn't affect iTunes Store purchases.

Follow these steps only if you previously cancelled a subscription to iTunes Match and you are seeing incorrect details in your music library.

1. Turn off iCloud Music Library on all your devices.

On your Mac or PC:

  1. Open iTunes and sign in with your Apple ID and password.
  2. On your Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences.
    On your PC: Press Control+B to open the iTunes menu bar. Choose Preferences.
  3. Under the General tab, deselect the option for iCloud Music Library. Click OK to accept the change.

On your iPhone, iPad, or iPod touch:

  1. In Settings, tap Music.
  2. Turn off iCloud Music Library.

2. Update to iTunes 12.2.1 on all of your computers.

Get the latest version of iTunes.

3. Reset your iCloud Music Library on one of your computers.

If you use iTunes on multiple computers, delete your iCloud Music Library on one of your computers.

  1. Open iTunes and sign in with your Apple ID and password.
  2. On your Mac: From the menu bar at the top of your computer screen, choose Store > View Account. Enter your password to view your account.
    On your PC: Press Control+B to open the iTunes menu bar. Choose Store > View Account. Enter your password to view your account.
  3. At the bottom of the page, click Reset for the option to Reset iCloud Music Library.
  4. When you’re asked to delete all of the music and playlists stored in your iCloud Music Library, check “I understand” and click Reset.
  5. Confirm that you want to delete the music and playlists stored in your iCloud Music Library. Click Reset Now.
  6. When your iCloud Music Library has been reset, select Quit iTunes.

4. Restore your music library in iTunes 12.2.1 on all of your computers.

  1. On your Mac: Press and hold Command + Option while you open iTunes. 
    On your PC: Press and hold Control + Shift while you open iTunes.
  2. When iTunes prompts you that it's running in Safe Mode, choose Restore Library.
  3. Choose Restore Library again to start the restore of your iTunes music library’s song details.

Don’t turn off your computer, put it to sleep, or quit iTunes during the restore process.

5. Verify that your music library is correct.

  1. On all of your computers, open iTunes.
  2. Review and play songs that had incorrect details for artist, album, song, and artwork information.

6. Turn on iCloud Music Library on all of your devices.

On Mac or PC:

  1. Open iTunes.
  2. On your Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences.
    On your PC: Press Control+B to open the iTunes menu bar. Choose Preferences.
  3. Under the General tab, select the option for iCloud Music Library. Click OK to use your restored music library.

On your iPhone, iPad, or iPod touch:

  1. In Settings, tap Music.
  2. Turn on iCloud Music Library. 
  3. Choose Replace to use your restored music library.

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