If you can't sign in to your iMessage account or FaceTime on your Mac

If you can't sign in to your iMessage account or FaceTime, one of these solutions may help.

When you first set up Messages on your Mac, you're asked to sign in to your iMessage account with your Apple ID. Messages then attempts to sign in automatically every time you open it. Signing in to FaceTime is similar. If either app doesn't sign in successfully, try these solutions. 

Check your internet connection

Make sure your Mac is connected to the internet. You should be able to load web pages or receive emails, for example.

Connect to the internet with your Mac

Check for a service outage

Check for any temporary service outages affecting iMessage or FaceTime.

Apple System Status

Check your Date & Time settings

Make sure the date, time and time zone are correct.

Set the date and time on your Mac

Make sure your software is up to date

Software updates can improve the stability, compatibility and security of your Mac, and may also resolve the issue.

Update macOS on your Mac

Check your Apple ID

To make sure your Apple ID and password are correct, go to the Apple ID account page and sign in with the same Apple ID that you're using with Messages and FaceTime. If you're able to sign in, open the app and take these steps:

  • Messages: Choose Messages > Settings (or Preferences), then click Sign Out. Sign in again with the same Apple ID you used on the Apple ID account page.
  • FaceTime: Choose FaceTime > Settings (or Preferences), then click Sign Out. Sign in again with the same Apple ID you used on the Apple ID account page.

Reset NVRAM

In case the issue is related to any of the settings stored in NVRAM:

Reset NVRAM on your Mac

Check for third-party software

If you installed firewall, security, VPN or other third-party networking software, make sure the software isn't blocking any of the network ports used by iMessage and FaceTime. If necessary, disable the software and then try using your iMessage account or FaceTime again.

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues

Learn more

If FaceTime isn't working on your Mac


FaceTime is not available in all countries or regions.

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