Check these things first
Check your settings and network connection on all of your devices:
- Make sure your devices have the latest version of iOS, iPadOS, macOS or iTunes for Windows.
- Make sure Sync Library is turned on for all of your devices.
- Connect all of your devices to the Internet.
- Visit the Apple System Status page to see whether there are interruptions in service in your country or region.
Apple Music isn't a backup service. Make sure you back up your music library before you make any changes.
If you can't find or play a song
If you can't find or play a song, check if you added it from Apple Music. If it came from another source, the song might be waiting to upload. Try these steps:
- Turn on your Mac or PC and connect it to the Internet.
- Open the Music app or iTunes for Windows.
- Keep the Music app or iTunes for Windows open so your library can finish uploading.
If you see an ineligible icon next to a song, delete the song, then add it back to your library. If you still see an ineligible icon next to a song, that song can’t be uploaded.
If a song is greyed out, the song might be waiting to upload, no longer available or not yet released from the Apple Music catalogue.
If a song is missing
Make sure that all of your devices have Sync Library turned on, and that they're signed in with the same Apple ID.
If you’re still missing a song that you added from the Apple Music catalogue, the song might have been removed from Apple Music or could be available under a different file name. Try searching Apple Music for the song, then add it to your library.
Turn Sync Library off, then turn it back on
You might be able to fix your issue by turning Sync Library off for all of your devices, then turning it back on again. Find out how.
Still need help?
If you still need help with Sync Library, contact Apple Support.